26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13272 Someone from TAS thinks vodafone is worst service ever at 21 Jan 2011 07:23:52 AM
We a business in melbournes Western Suburbs. We are approximately 8KM from the CBD. We swapped over to vodafone in the month of october 2010. We have 6 phones connected to this service. We have lost business (due to the amount of drop outs), been abused (not getting back to people as we dont always get their voicemail), had extra expenses (due to people not being able to contact us) etc etc. I can really go on and on and on. It is an absolute joke that this is allowed to happen. The only solution i see is to change over to a new carrier. Vodafone says we are on a contract and therefore we cant. My reply to them is that they have not fulfilled their side of the contract as they are not supplying the service they promised.