26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11594 Someone from TAS thinks vodafone is very at 10 Jan 2011 01:41:13 AM
I am only a VF mobile broadband internet user; i don't have a phone account with them. Yet everything I want to do - like close the account - can only be done, first off, by entering your Mobile number! So if you click on their link (only a popup, anyway, disappearing from one second to the next) to "Manage" your "Prepaid Mobile Broadband", you get straightaway asked to enter your VF mobile phone number before anything else can happen! Plain crazy and arrogant! So it seems like I have to phone them to get anywhere - which, by the sounds of it, is only a dive into a gelatinous hell.
10 Jan 2011 07:36:36 AM: Do you have one of those small USB type things to plug into your computer to give you access to the internet? WHen I was with three a few years ago, I had one of those and inside it was a SIM card which is what was giving me my access to the net. That had a seperate number to my phone SIM, so this might be what they mean. For me, the number was written in texta on the SIM inside the USB, but I'm not sure if they only did this so I could distinguish between the two SIMs that I had. Not sure if it will be there for you but you could check.
10 Jan 2011 07:38:54 AM: Actually, if you still have your contract that you signed the details will probably be on there somewhere. It might not be written as 'Mobile Number' but just look for anything that has 10 digits and try that.
10 Jan 2011 07:52:04 AM: Look at your contract for your mobile broadband number. That's what they're asking for. All services have a mobile number. Or ask in store.