26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14084 Someone from TAS thinks vodafone is All Carriers Have Issues at 21 Jan 2011 09:59:19 PM
Hey Everyone, this is my first and last visit to Vodafail, being both a Telstra and Optus customer I thought I would see what all the media is about and I must say i have had a number of issues with both my Telstra and Optus services, including slow data speeds, billing issues, waiting on hold for customer service for in excess of an hour, customer service and stores recommending the wrong plan to get the sale and it keeps on going.

No matter what service you are on I think that you will have issues of some sort and that is just life, nothing is perfect, as no one is perfect. I can't believe that Vodafone is the only company that seems to be vindicated like this website has. Maybe all carriers should have a fail site, and maybe someone should independently start a "WIN" site for all companies too.

Thinking of that why is there no "Woolworthsfail" or "juliagillardfail" site, then everyone can whinge about everything.

Reading some of the messages on here really make me feel like Australians are becoming more like the Whinging Poms, be Australian and pat those who do well on the back and help things get better in a constructive way.
21 Jan 2011 10:03:37 PM: Who wants to lay money this is yet another Vodafone Employee?
21 Jan 2011 10:15:20 PM: Sorry to let you down champ but no I don't work for them and no I do not have a service with them. I think this whole idea of just complaining is just ridiculous and wonder what better things there are for people to do. Enjoy your time on here, I personally have better things to do.
21 Jan 2011 10:21:36 PM: Well you may think it is ridiculous, yet you came to visit the site. Not just that you came back to visit again after you said it would be your last visit.

Anyway, I guess you can't be a vodafone employee, as even they will tell you the NextG network is far superior to any other 3G service in Aus. So if you are truly with them and experiencing issues, you seem to be the only one I have heard of.

However all of that is irrelevant, as this site was created to show Vodafone customers they are not alone, and low and behold it has so far brought 13,000 people together that share an equal amount of frustration with the Network.

Whilst you may think it is ridiculous, many don't including the Australian Communications Consumer Actions Group: http://www.accan.org.au/news_item_full.php?id=128


Anyway, if you have better things to do, I am sure you are off doing them instead of typing up a reply to this.
21 Jan 2011 10:21:48 PM: http://www.smh.com.au/business/vodafone-grows-as-customer-protests-mount-20110121-1a033.html
21 Jan 2011 10:29:49 PM: This is NOT about "having a whinge". Here something in business that is known as a "transaction": You pay for a service, that service is delivered at an acceptable standard.
If you bought 100 apples at the grocery store, only to find 50 of them were rotten on the inside when you arrived home, you would conclude that the grocery store has not provided the service you paid for (i.e. 100 edible, non-rotten apples). If, however, you found only 4 of them to be rotten and then demanded the grocery store replace them, you would of course be within you rights, but may then be considered as, as you put it, "having a whinge".
At the moment, Vodafone delivers a service with a 40-50% call dropout rate. This is in comparison to the other Telcos, whose dropout rate is estimated at less than 10%. Vodafone is not delivering services to an acceptable standard, whereas Optus, Telstra et al are.
THAT is why this site exists.
21 Jan 2011 10:45:28 PM: Nothing wrong with being a Whinging Pom............!!!!!!
22 Jan 2011 05:58:11 AM: I thought he said it was the last time he was visiting the site....why are u checking the comments!!! LOL. Ill take that bet for vodafone employee.
22 Jan 2011 08:48:33 AM: I have teltra. No problems in Tassie. Wife has vodaphone...terrible coverage even in Launceston.
22 Jan 2011 09:18:02 AM: Definitely from a prissy Vodafone employee. The poster is from Tassie where they have a call centre. The failure of Vodafone in Australia is indefensible. Voda employees if you love your company so much go and start your own website and call it VODALOVE or some such shite.
22 Jan 2011 02:07:24 PM: Everyone that expresses an opinion that's different from mine must be a Vodafone employee.
23 Jan 2011 07:08:48 PM: Yeah dirty Vodafone employees with their damned differences of opinion.
24 Jan 2011 07:37:28 AM: i don't have a vodafone service too i've got an optus service, and living in tassie the serivce is not all that cracked up to be, slow internet speeds 350kbs thats not broadband speed, and sometime it doesn't connect, living blackmans bay i get 2g - 3g at my house there sometime no signal and there a tower just up the road, so it show that it not just Vodafone, was in kettering the other week with a friend also on optus i had 3g, on his phone no service a 2g phone only, so yeah
24 Apr 2011 10:32:09 PM: I have vodafone mobile and I have telstra Internet .. It I guess depends on where you live as to the speed.. My mobile rarely drops out.. Recently I tried mbb and it worked fine... I am an EX staff member please don't hold this against me !!!!! And I can tell you from the inside .. They don't care and they are pushing sales like you wouldn't believe even know they know their network will not hold any more.. Don't even bother with customer care go straight to the TIO this will then get you out of your contract.. Going through customer care will only get you frustrated... Going through the TIO will force the voda staff to man up their TIO dept again and just start letting you out of the contract just to get through their complaints