Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5338 Someone from NSW thinks vodafone is unreliable at 27 Dec 2010 09:41:14 PM
I purchased a "premium " number from voidafone, signed a contract only to find my "premium" number did not work. It took eight weeks for voidafone to "fix" the problem.During those eight weeks I spent many valuable hours on hold,and on most days I was assured the problem would fixed the next day.
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now
As for your spelling, your means belonging to you, did you perhaps mean to type ..."if you are", or did you mean to type ..."if you're"??
I feel my complaint is justified and not a whinge. Eight weeks to fix the problem, not good enough, and it was only after Voidafone's
engineers couldn't fix the problem, and the manager for portability tried to offer me other numbers, and I lost it with her , and demanded she look into the history of the number, which she did,I then asked if the number had ever worked, then she realised that the number was previously owned by a big company and not set up to receive calls. I assume possibly a tv channel for competitions (eg if you know the answer text 'yes"to 0404......."
It only took aprox 2 more weeks to fix the problem.
I am curious as to what sort of replies I may or may not receive.
Issues are pretty staight forward, Vodafone has failed to provide services for which they have been paid to provide, a lot of people have been severely inconvenienced,some outright ripped off, and others like myself have been severely inconvenienced and have had our livelihoods impacted upon due to a variety of failures and blunders.
umm its void a fone *cough* get it??? VOID A FONE
VODAPHONE = VOIDAFONE
do you see why he has said that.... your as idiotic as voidafone
Lesson 1: YOUR = possessive YOU OWN IT, not short for you are, eg. your car, your hair, your education, your ignorance......
Lesson 2: YOU'RE IS SHORT FOR..wait for it "YOU ARE", eg. you're retarded, you're a dickhead, you're the one complaining, you're lame, you're as idiotic as voidafone, you're having a whinge, get it! like "you are" having a whinge. So it's (it is) you're (you are) having a whinge.
Amazing isn't it?
Here endeth the lesson.
*Vodafone sold a number that didnt work
*Vodafone either fumbled around or did nothing for 6 weeks while someones business deteriorated
*It took someone without any telecomunications experience to actually think that perhaps someone should look at the history of that number, i.e. has it ever worked?
*then, and only then did vodafone begin doing the repairs,which still took another 2 weeks.
*How is it possible vodafone couldnt even set up a temporary diversion so at least clients would get some sort of voicemail message?
*Why would you just let someones clients get a message giving the impression the fone is disconnected?
*Wouldnt it have been appropriate to waive the contract?
Don't spend it all at once!! I'm sure that hurt them too, what with the thousands of dollars a day they make...
I dont have the time for that, shouldnt they be paying people to do an audit of their failing system?
I have enough of my own work to do, I dont particularly want to be doing theirs as well.
This is no longer at the top of the page
If I port my numbers without permission I am in breach of the (worthless) contract. (wouldnt you think a contract would protect both parties?)
At this point I think the safest thing to do is get a Telstra pre paid and have my calls diverted untill this is resolved or contracts expire (whichever comes first).
Despite their ascertion that the network is fine now, I still have droputs and innability to dial out at times. They still want me to keep logs of all my calls . I guess I need to make the time to lodge a complaint with theTIO
Lets see how I go with getting compensation from these mongrels for their incompetance.