26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

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1315 Someone from NSW thinks vodafone is bigtime at 21 Dec 2010 10:15:28 AM
i work for vodafone and yes they are a terrible company with terrible service. go to telstra please...
21 Dec 2010 12:29:27 PM: Comedy gold.
22 Dec 2010 08:22:37 AM: Where is the "like" button for this comment?
22 Dec 2010 10:33:25 AM: Just click on how many stars you want to give it. Looks like it already has a lot of them.
27 Dec 2010 01:23:49 PM: Yeh sure you work for Vodafone. If it's that bad why don't you work for Telstra instead?
5 Jan 2011 07:11:42 PM: I think you are from the marketing team of Telstra.
9 Jan 2011 10:30:02 PM: Haha, and if this person is from Telstra, good on them! They know how to provide a network that WORKS. Vodafone... not so much.
21 Jan 2011 02:13:18 PM: Obviously a Telstra employee...
21 Jan 2011 06:54:36 PM: I feel the Vodafone employees pain - too many direct their problem as PERSONAL blame. we all have to calm down & allow the employees to pass the problem back up the chain so it can be dealt with. The person behind the counter might be the 'face' of the company but they are not the problem or the cause - they are the messenger. They are limited in their capabilities by what the employer allows/will listen to. I am a Vodafone customer since 1999 & will continue to be as long as the issues are addressed. I do not like being dictated to by Telstra or Optus so have continued my support in hope of improvement (many have come but I need to see Vodafone matching the others in coverage especially.
24 Jan 2011 01:09:45 PM: I am a vodafone employee and I agree!!!! All you rude violent aggressive racist people out there go to Telstra, I don't bloody care as long as I don't have to put up with your behavior some customers you are better off getting rid of they are just poison!
25 Jan 2011 10:18:50 PM: or are they just nice people pushed to their limits with your service or lack there of??
28 Jan 2011 11:41:27 AM: Telstra is not any better, unfortunately...
Why do we have such a poor service in the telco industry in this country?
All those Indians at the call centre would be laughing themselves with all the conundrums we are having in this country...
28 Jan 2011 12:05:23 PM: Telstra has the best 3G network in Aus. Sure their customer service sucks almost as badly as Vodafone's, but I am not paying for the customer service I am paying for the network, and the NextG network is rock solid.