I have worked with Vodafone as a company for nearly a year and a half. Loved Vodafone in nz the systems and plans might be different but essentially it is the same company. With the same goals to be the best total telecommunications company over the world. But Vodafone wa managers are on their own agenda and making up excuses to get rid of you if you make any query or question about anything. And also threaten you to fire you if you don't come to meetings and then make up some bullshit story that they were talking to a casual when there was no casual in the room at the time just to cover there own arse. Then also use being 5 min late a few times over 4 weeks which everyone else is in the store also if not even more so to get rid of you. Not a open workplace at all and if Vodafone is really working honestly on nps scores in wa not one person in the WA city stores except 2 are actually on that scale because of the poor area managment and store management( which of the 2 are not management on the company in this state. If asking questions about policys in company is a crime then why would I want to work.in this company here. Specialy when.in the 3 month I worked for the company I was top of fulltime sales and new to the vha aus company for the store even got gifts from customers which I didnt see anyone else in the store getting at all. Vha Australia if you want to make it in Western Australia then you need to learn that its about the customers and helping them and for them to know they can rely on you to come back to you otherwise what's the point of sending all and I.mean ALL your technical issues to a person in Mumbai because managers are too lazy to.train.staff of how to fix simple issues like software conflicts. I bet if.you went into a Vodafone WA store maybe 1 or 2 people would know about the global Vodafone site which takes 5minutes for you to help a customer to download. I'm so dissapointed in vha Australia because of the experiance ove had here that I don't even want to work for company here anymore. If being honest in telling someone to just do there job and standing up to people that like to threaten people and lie is bad then I wouldn't want to work for or trust as a customer either. If you hire Muppets then you get issues. And 6-9months down the track when your realise this manager you thought highly.of is a probably a thief. Yes I will stand there with a big fat I told you so. My character judgement is 95 percent correct. Voda you def failed on this getting rid of one of your actual nps promoters for a company if 99percebt of a team don't even know in WA that the founder of Vodafone is from Italy and visits every Vodafone branded company over the world yearly then are you really training your staff.. seriously its basics

Dear Cretins,
I have been an customer since 9th July 2010, when I signed up for your 24 month with phone and data deal. During this nine-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material
My network connection stopped without warning, resulting in my spending an entire Saturday sitting on my fat a**e waiting for your operator to work out what I was calling about
I spent a further 257 minutes listening to your infuriating hold music, and the even more annoying robot woman telling me to look at your helpful website I alleviated the boredom by playing with my t..ticles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to variety of disinterested individuals, who are it seems also highly skilled bollock jugglers
I have been informed that the network is available (and someone will call me back); that no network info is available (and someone will call me back); that I will be transferred to someone who knows whether or not a network available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating robot woman...and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important t..ticle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue. I thought T were s.it, that they had attained the holy piss-pot of godawful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose Voda, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b**tards you truly are. You are sputum-filled pieces of incompetents of the highest order. Telecom - w..nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings, and its worthless employees. Have a nice day -, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John

In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!

I was one of the first people to port my mobile number across to Vodafone many many years ago and have remained a loyal customer through numerous contracts for both personal and business use. I have just entered into an agreement for a Samsung Galaxy Tab to pick up my email on the go like everyone else.So far I have missed meetings,not returned calls to clients in a timely fashion because I didn't get their voicemails or follow up emails or text messages.My credibility has gone out the window.I can't be a successful person let alone a easily contactable parent or spouse or family member or friend or boss. Call 1555 Customer Service for a resolution if you have a spare half hour or so to go round in circles with the Lara IVR. BTW ,I have never ever posted a comment on any forum since the commercialisation of the internet, never been in a chat room or subscribed to any social networking site because I didn't believe it would do any good to have a whinge. All that is out the window now , please take this post and if it helps make this Company accountable for their performance to the people of Australia I will have done some good for today.

Limited service all day in Subiaco Friday 6 May 2011

i was h vodafone for over 3 years and i left to join telstra because i was sick and tired having to climb onto a wall into my garden in kingsley to get coverage,Vodafone are greedy sighing up as many 3rd party phone providers,Shame on Vodafone!

when i signed up for mobile internet i checked the coverage at the 2 places i stay. where i spend most of my time thay said it was in broadband area and other will be in broadband in a year or so.
I always have issues with it disconnecting, or it not connecting at all. i have been to the stores and they said said it was just a bad simcard and so ive had that replaced. but it doesnt change. now i swapped by useage and the customer service guy said i could go up to $39 month for 8GB so i agreed and now it says only 6 on myvodafone. i have emailed to complain and days later no one has bothered to return an email or call. not happy.

Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

Not a vodafone customer, but a 3 customer (for the last 4 years). Since 3 joined forces with Vodafone, my reception has greatly decreased. As example, until recently I had perfect reception in Newman, WA. This year, shortly after the amalgamation of the two companies, I now have NO RECEPTION in Newman, WA, and limited reception in parts of Perth, WA.

I ported out of Vodafone to Optus, so the moment my number ported, i couldnt sign into the website to get my payout figure (of course) because my number is no longer with Vodafone. My bills are sent to me via email.

A month later I recive a debt collectors notice, right ok, no bill at all before this.
SO of course i call vodafone and i explain whats happened, they reply oh well thats no problem sign into your account on the website and get your payout figure. uh WTF, so after asking for them to mail me out a copy of my bill they reply oh no we cant do that, you have Email only requested.
UM SEND ME A BILL idiots. It took a month but but got the bill finally.

Trying to call to cancel my line, wait for 40 minutes and the useless message keep saying: hanging there, we will be with you shortly...!!!
40 minutes...!!!!!!!!!!!

i have vodafone phone and internet. where do i start calls dropping out at 6 min 40 sec, miss calls coming up even when i have the phone right next to me and most of the time people cant hear me inside and half the time i cant use the internet on my phone. and as for the internet most the time its on green so it takes 30 mins or longer to load a page and thats if it loads it at all when its ment to but dark blue

For so long I had blamed my phones for bad reception, no internet connection, voicemails that disappeared into the infinate nothingness despite friends INSISTING they'd left them... "This damn phone!" I'd yell in frustration! But after three phone changes in the past year - the problem remained.

Vodafone. You sneaky bugger.

Then in the last few weeks the problems became public ... despite the customer service people (bless their hearts) telling me to reset my phone .. we all now know it's the network's problems.

The other week - I had a car accident. Crying on the side of the road - it took numerous tries to call someone to sob on the phone to who could come help me - and it took numerous tries to call work to tell them I couldnt come in (and even when I got through the person on the other end sounded like a robot). Now I'm missing calls from the insurance company, the insurance assessor and the crash repairs. Even when I get through - the call inevitably drops out a couple of times.

Thanks Vodafone. So reliable. To think - the reason I signed with you all those years ago was because Kramer from Seinfeld was doing your ads. (Yes, THAT long ago) Kicking myself on that one.

Hey Vodafone,

You know the amount of advertising your pumping into the cricket? Well bugger that and use that money to fix your f@!#%$ network!

Want Poor Service? Want Bad Mobile Broadband? Want Horrible Customer Support? Want a Terrible Experience over-all?

Switch to Vodafone!

You got it! (Insert that music from the advertisement)

Not a happy customer!!!!! Apparently i have not paid my bills but have proof from the bank and my mobile goes into emergency calls about 10 times a day. Not to mention i get cut off my calls constantly so yet vodafone are making some money here with me having to re-call people all the time. My mobile is not faulty either but have wondered to check the services etc on the OPTUS network. Be f**ked if im going to continue in paying my mobile bills. FIX THE NETWORK PROBLEMS!!!! NOT F**KING HAPPY!!!!!!

Before moving out to Kalgoorlie WA 4 months ago I specifically called Vodafone to make sure that I would have full coverage - they showed me the coverage map and said that I would absolutely have signal. Over the past 4 months I have had regular drop-outs and no signal. I've tried calling to complain, but they are no help what-so-ever!

The wife and I hooked up with Vodafone on a 2 year cap contract(handsets included) Hers a Nokia N95 mine a N86 both no reception inside our house. Many phone calls later they said they would 'tweak' the tower N86 improved by 1 bar N95 no change, more calls followed and the outcome was the N95 was not compatable to our area (20 mins from freo) Swapped to a N96 and now can use it on the front lawn. Have to select GSM rather than use 3G for both phones to work....We want out now but end of CONtract August....Help!

Over the past few months Vodafone's signal has gone to SHIT!! I pay money to be able to use my phone but more often than not I can't even get one bar of signal at home or in the city so what is the point of having a phone if you cant use it. I went into the Vodafone store the other day to complain and the guy told me that there is no signal issues and when I told him it wasn't only me having this problem he said that there are a lot of people at the moment complaining just to get out of contract. Vodafone just need to acknowledge there is a problem and fix it!!!

I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

Cheers

I have 6 months left on my plan I will be signing with a new service provider for sure. In recent times I have had dropped out calls, no reception in places I have had reception before. My biggest complaint is if you do not hold up to your end of the contract you are still expected to pay however it is fine for vodafone to contiuosly provide poor service and get away with it........

For the person who wrote the following:

YOU ALL COMPLAIN!
VODAFONE IS CHEAPER THAN ANY OTHER AND THATS WHY IM WITH THEM.
IVE HAD PROBLEMS AND I HAD THE BEST OF.
IF YOU FOLLOW THE PROMPTS AND DO WHAT YOUR TOLD WHEN YOU HAVE PROBLEMS IT WOULD ALL GET SORTED INSTEAD THE PROBLEM WITH PEOPLE TODAY IS YOU WANT THINGS FIXED STRAIGHT AWAY!!!

VODAFONE IS NOT OUT TO GET YOU
(AND THE GUY THAT MADE THIS SITE, YOU ARE THE PROBLEM WITH PEOPLE TODAY)
GO TO TELSTRA AND PAY 3TIMES MORE JUST TO GET A BIT MORE SERVICE.

NO ONE SAYS HOW VODAFONE A SPENDING 500MILLION ON THERE COVERAGE AND THATS WHY THERE A SMALL PROBLEMS NOW ..

Are you serious??
Are you the Vodafone CEO??
Constant Dropouts,terrible recption,slow data download..
If i sign up for a 24 month contract i expect a service that is firstly as advertised, secondly as per the contract i signed..
I did not sign up for a 50 minute wait on the phone when i wish to query a bill,or do i need to call someone 2 or 3 times because of dropouts and recption issues.
AND NO ITS NOT MY PHONE that has the issue because every phone make and model does the same thing with Vodafone.....
If vodafone listened to their customers and worked to resolve there complaints all of us would not be in this position.
Regards,
EXTREMELY UNHAPPY