26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1363 Someone from WA thinks vodafone is worst. fail. ever. at 21 Dec 2010 04:26:38 PM
For so long I had blamed my phones for bad reception, no internet connection, voicemails that disappeared into the infinate nothingness despite friends INSISTING they'd left them... "This damn phone!" I'd yell in frustration! But after three phone changes in the past year - the problem remained.

Vodafone. You sneaky bugger.

Then in the last few weeks the problems became public ... despite the customer service people (bless their hearts) telling me to reset my phone .. we all now know it's the network's problems.

The other week - I had a car accident. Crying on the side of the road - it took numerous tries to call someone to sob on the phone to who could come help me - and it took numerous tries to call work to tell them I couldnt come in (and even when I got through the person on the other end sounded like a robot). Now I'm missing calls from the insurance company, the insurance assessor and the crash repairs. Even when I get through - the call inevitably drops out a couple of times.

Thanks Vodafone. So reliable. To think - the reason I signed with you all those years ago was because Kramer from Seinfeld was doing your ads. (Yes, THAT long ago) Kicking myself on that one.
21 Dec 2010 06:52:14 PM: They were some great ads.
1 Jan 2011 09:01:49 PM: Didnt you have your distress flare with you? Handy to have when you are with Voda