I ask to go on a higher cap and they tell me it should go through in 2 days. After 2 days I start increasing my downloads to that of the new cap and then get suspended for going over cap. I call up and they havent upgraded my cap. They tell me I have to pay part of the bill or no reconnection. They tell me the will put in a dispute and give me my money back but after they reconnect me they direct debit the rest out of my account. Over $500 all up. Three months later still no money. I keep calling and they keep telling me the money should only be a few more days so I ring the TIO. Nice person calls me and tells me sorry about the others people at the call centre we will give you your money plus "Good Will" bonus (so no more trouble with Ombudsman). Then Vodafone calls me back and says investigation into your problem so money will take longer. Nice person I spoke to no longer works there and new person is not as nice.

Three months and no money still

I have not been able to take or make calls for 2 days now. People ring but they can't hear me. I hear them just fine. Same if I ring people.

Vodafone insist they knew nothing about this issue until I rang even though there are 3 other people in this office having the same issue or they have a friend with the issue.

Actually, that's not true. The first Indian I spoke to told me there was an issue in Melbourne. The second one told me there are no known issues on the network. But he assured me, after some clicking on the keyboard, that my issue would be fixed in an hour.

If there is no issue then what is there to fix?

I want these arsehats to stop lieing to me. My contract expires end of this month and so does my time with them!

To the person from Qld who had problems with the pathetic sales person..same thing happend to me at Vic store..ring ombudsman tell them your problem refuse to pay your bill..insist on cancelling your contract if problem is not rectified asap..it worked for me I have changed carriets and am extremely happy now..dont forget to mention the rude monkey to the ombudsman..hopefully he will lose his $10 an hour job..good luck!!

Dear Vodaphone, you suck. How is it you think it acceptable to offer the absolute cluster f@#* of a service you peddle to your suffering customers. Dropped calls, intermittent web access, delayed SMS delivery, you name it - that is when your "service" is not in a state of meltdown.

How kind it is of you to offer free SMS messages between 8AM and 8PM this Sunday in response to yet another outage shared by all on Easter Sunday.

Thank-you, but with all due respect you can take your free SMS's and shove them. If you really want to impress me, try taking the revenue you plan on forgoing with these useless free SMS's and put it toward FIXING THE BLOODY PROBLEM!

I was with 3 and joined Vodafone now that they have merged. I have been with them for 2 months now and have had nothing but trouble. When I received my phone in the mail it took 1 WEEK to port the number across to my new phone. In the past this has usually taken a few hrs max with other phone companies I have been with. Finally once my phone was up and working the service has been pretty crap. I was told reception would be the same as 3 but a beg to differ. Once I received my bill, it was incorrect. I rang and queried it and they said they would fix the issue but my next bill has come and it is exactly the same, still being overcharged. I rang them again and was told it would be fixed on the next bill. Lets see what happens when the next bill arrives. BIG DISAPPOINTMENT.. and I still have 22 months and counting to go!! :( Cannot wait to get away from this company!!!! Service his shocking!!!

I have been overcharged, simply they lied about their free phone on the contract and charged me $5 extra on every bill + their extraordinary poor customer service
promising they'll fix it with next bill every time I called. All this with their poor network coverage and never working internet and 3rd grade handsets. After paying them 4 months on their false commitments, I have decided not to pay anymore...

I have been a Vodafone customer for about 4 years. In that time, I have been consistently faced with the most incrediblly incompetent and infuriating service I have ever experienced in my life. Dealing with dropped calls, no coverage, bungled payments is mind bogglingly infuriating but pales in comparison to going through the process of speaking to a Vodafone consultant in India, which takes an hour each time when you actually get through, and they have no record of previous agreements reached for the account on earlier extended calls. Just today, I had my phone cut off out of NOWHERE after calling vodafone on Monday to get a payment extension until Friday, which was granted. I actually paid my bill onWednesday - but SURPRISE, my phone is blocked by Thursday morning. Vodafone is a joke and a failure! I am a peaceful and relaxed person most of the time. My home was recently unfortunately burgled and we lost most of our valuable items. The next day, the police were trying to call me ALL DAY - they called me 10 TIMES - and although I had full service on my mobile, none of the calls came through. I know this is something to do with vodafone Because other people tell me the same thing REGULARLY. With 100 percent honesty, I can say my anger and frustration at being burgled was only a fraction of the sheer frustration I went through going through a run of the mill conversation with a vodafone employee the next day who (surprise!) had no record of a $100 credit being applied to my account a month earlier after I complained about the issues with coverage and being overcharged. Thanks for wasting another few hours of my life Vodafone, for NOTHING. I honestly don't have anything in my life that makes my blood boil like this. Vodafone is a DISGRACE and an embarrassment to our nation. They have lost yet another longstanding customer that would have stayed if they didn't so consistently royally screw things up for $200 per month. EXTORTION.

As a employee of Vodafone in the contact centre, I feel for the many people who I deal with everyday over the same issues. Thankfully im with optus, and have been for 15 years and no way am I switching just because of my employer.

Having worked in call centres since the begining of time I take pride when countless times a day I hear "Thank you! FINALLY some one who can speak english and understand my point of view" Sadly im not superwoman and cant take all your calls personally. I can assure you that you get nothing short of 100% empathy,respect and fantastic service from me.

I wish the same could be said about my co workers. I do liken the place to working at a zoo sometimes and am in total horror over the rudeness and attitude I hear them coughing out.

On behalf of my co workers, im sorry for the crap service you recieve. On behalf of my employer im sorry for the crap service and "were working on it" just isnt good enough!

Please dont think all call centre employees are crap, there are good ones out there (like me).

When you say "i want to disconnect! you guys suck" and you hear the silence on the other end of the phone, rest assured I heard you and im not politely ignoring you, Im just not allowed to say "Hell Yea! Totally agree! Go Optus man!" because I have a home loan to pay and those words would see me in the unemployment line.

Oh and a final note from the inside.....I hate Lara, We all hate Lara..no Vodafone employee (except maybe the idiot who created her) likes Lara!

So we have a Telstra outage in our area affecting our adsl service, coming up to 48 hours now. As a backup (as I am an IT support Guy) I have a Vodafone 6GB pocket WiFi, which as a result of the Telstra Outage we are using quite heavily now. To ensure the 6GB cap is not exceeded, we log into the website to check our usage to be presented with <1mb used of 6GB. Knowing that this can't be right we ring Vodafone and ask what our usage is and the guy at the other end (we have trouble communicating with each other) tells us that its less than 1mb, so we tell him this cant be true and he tells us that the web site isnt working correctly so I say, "so how do we check our usage" and he says, "the updates to the site are 5 days in arrears so you will see the usage in 5 days" and I explain that we are using it heavily and dont want to exceed the cap, so he says "be careful".

Delayed SMS and vociemail for 3 days. Have missed numerous jobs and shifts because of missed messages. Extremely *#@!-off!

I am a long time Vodafone staff member working on the front line in one of the busiest stores in Australia. I do my job very very well and any customer who is lucky enough to see me always has their problems resolved. However being such a busy store it usually takes 20 minutes to get to me and we always have massive lines. I found out yesterday that Vodafone has decided in all its wisdom to cut our labour budget from 4500 hours to 1800 hour per month meaning that we will be running on a skeleton staff and the majority of our casual employees will not have a job. They are doing this to cut costs and screw their customers, and it disgusts me more than anyone because it is a company I have defended vigorously in the past. This is the biggest of Vodafails, blatant stupidity!!!

Sunday 24th april 2011, in melbourne, i among other vodafone users i have called have not ebeen able to send or receive texts for at least the last hours, their website is calling it an 'unplanned service interruption', they should just call it 'our network'.
Have been experienceing problems with vodafail for almost the last 12 months, went thru hours of the rigmarole with clueless customer service, eventually lost it and told the guy to stop talking s**t and just recognise that i, like 15000 other people were effected by this rubbish network. after a slight pause he amazingly said, 'yes, thats the problem, would you like to cancel your contract?'. He organised for contract cancellation people to call me the following week, after 6 weeks i received no calls, called back only to be informed that they wouldn't cancel my contract, despite me being able to provide the name and reference number of the previous customer service worker. beyond angry now i argued for the best part of half an hour, the final resolution being stupider than anything vodafone had come up with so far - they would not cancel my contract, but rather would credit me the remaining 8 months of the contract at $115 a month. So despite the fact that i would no only cost them money, they still wouldnt cancel the contract, amazing.

while i'm ranting a quick note, on a week in tasmania recently, i had service for 1 day out of the 7 i was there, sure i can understand them not having complete coverage, thats fine, but was astounded as i walked through launceston, with no service, and saw a vodafone shop. I went in and asked the guy what are you doing here selling phones when you have no service, his reply was brutally honest: 'you tell me'. he said it was an absolute joke that they even had a store, and that all he and the other staff did was to advise people like me on holiday that there was no service.

'you asked, we ignored you'

No Network reception. Downloads and web page loading is extremely slow. i may as well go back to 56k internet connection it would still be quicker - and imean it. I tried calling the customer service. no one answers they just hang up on me. I am leaving vodafone tomorrow.

Very unhappy customer.

1 to 3 drop outs on every single call! (pre-paid) Sometimes i cant even call back for minutes. Delayed SMSs (some received up to 3hrs later). Im not exaggerating this at all. As soon as the new iPhone4S hits very soon im going. Absolutely had enough.

On call surgical nurse, living in an area that Vodafone claims to cover. Six emergency calls in a row from my employer didn't get through. Vodafail.

Since taking over '3', dropouts have increased, download times increased, connection time increased. Hate to say it, but I might go back to OPTUS or, heaven forbid, Telstra....at least you expect crap service there...Anybody suggest a better option? Tin cans and string?

I live at the fringe of their 3G coverage. I often not receive any incoming call from my friends and families because the hand set could not decide weather it's in 3/Vodafone coverage or roaming service. So I missed all the calls and SMS until next day or two. I thought me and my wife was the only people who had a bad luck service. I'm totally wrong until I know about this website on TV tonight. I am interested in to join the fight against second/third rate services at premium price! This is worst than Telstra and ADSL2 network!

Kind Regards

Rick

My Fiancee try s to call me and my VODAFAIL just goes straight to voicemail, which is quite annoying.
Thinking of leaving because it doesn't deliver the service required.

AND FUCK LARA OFF TOO! Can't stand the mole!

my vodaphone broadband dongle drops out all the time while my wifes 3g will stay connected all day. You can't just connect again either without removing the dongle from the computer befor you reconnect again. It doesn't make a difference what laptop it's in either so they can't blame the laptop for its failure. GRRRRRRRRR

I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

After complaining to Vodafone about a faulty handset, I received this email from the Vodafone correspondence team. Check out the attitude!

"Hi again xxxxxxx,

If any of the points in our correspondence have not made sense to you, please specify so I can try and paraphrase the common rationale that is being applied.

I look forward to hearing from you soon.

Kind regards,

xxxx
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au"

I have poor reception at home in a bayside melbourne suburb and no reception at work in the eastern suburbs. My internet connection always drops out or switches between networks so freezes the page. So I moved house a few k's away (not due to reception issues) and the reception is still no better. I have a few people tell me they've sent me text's or called and I have not got it. Or alternatively I miss a call and get a text saying I have 4 VM, where were the texts for the other 3??

Vodaphone is a scam, they don't care about the customers, they don't care about their service and they don't care when the phones they sell are shit!

Im a happy Vodafone customer and they have helped me in solve all my issues. But what i don't understand is that when i first saw this website the dude that made this i think his name is Adam or whatever said

"In short I am a disgruntled Vodafone customer after using the service for less than 6 weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world"

I get how vodafone is responsible for dropped calls, no reception and delayed voicemail. But for someone of his intelligence and for a so called software developer i don't know how he can say poor battery life is a fault by vodafone. Does he mean that Vodafone sents out some signal to make the phone use more battery power? Poor battery life is caused by the manufacturer! As for the coverage map on this website, HAHAHAHAHA what a joke!! True the Vodafone coverage checker isn't the greatest but that doesn't mean the one on this is any better. Just now i was able to enter in several post codes and say the reception was 100% and 0 dropped calls. Oh and the message saying your ip is blocked for spamming purposes. Hahaha just takes 2min to get a new ip.

I just can't believe how stupid some people are. I was at a store today checking up my plan. Sadly the system was down. But it came to my surprise at how stupid some people in this country really are. I saw a stupid lady blaming the sales rep like it was her fault the systems were down and its people like her that are causing problems. Seriously to all the keyboard warriors that spend time on this stupid website complaining about their service, if you have the brains then instead of wasting time here just call the telco ombudsman. Heres the website even
http://www.tio.com.au/
Soo simple. But im sure people just want to sit here and continue complaining. So how about instead of sitting on this poorly made website, you get ur lazy ass to a land line phone, and call the telco ombudsman. Why dont you go on and join up with Telstra the number 1 telco provider in AUS??? You will see that their complaints line is longer than their service line and dont get surprised when they charge you thousands of dollars for their service.

My vodafone contract was an absolute debacle. The phone kept breaking down (not their fault I guess), I had insurance on the phone so after about the 6th breakdown, i thought I would claim on the insurance to get a new phone. So I call to get the details, and was told that the excess on my insurance was going to cost me more than the cost to me to walk into a Vodafone shop and buy the phone outright that they were offering. I told them that it made no sense, to no avail, bad luck they say.

So after this, I realise it isn't worth paying the insurance ($10) per month. So I call the ever helpful Lara to say take off the insurance charge please. They say "no problem, done". The next couple of months my $49 plan starting charging me excess, so my bills started coming through @ $350 per month. I call Vodafone to say this is not right, I want my money back. They say no. I argue, and ask to be transferred to a manager, this billing is not correct. I finally am assured a refund as they say they accidently took off my data plan instead of my insurance. So with no data plan, my bills sky rocket. They say they will pay me back in installments, I say no, this is your fault, pay the money back. After 2.5 hours on the phone, they agree to repay me. Weeks pass, and no money comes back. I call again to ask where is my refund. The response "Finance has said no, your bank details are not correct". But wait, the bank details are the same as the ones you charge me every month for my plan. What is going on? "The refund has been rejected" they say. Why is that? So 2.5 hours later, I am explaining the problem over and over. They say again there will be no refund. But you said weeks ago they will be a refund. Arghhhhhhh !

So I go to a retail outlet. They look at the problem, and say they will contact head office on my behalf to rectify the problem. I was so happy finally for some customer service. The outlet calls a couple of days later, saying, no, they can't help. I must call Lara. I nearly cry.

I call Lara again and go through the process of being on the phone 2.5 hours. I talk explain from the start the issue, what the problem is. Then I talk to the manager and finally they agree to repay this over charging back. They offer to pay in installments, I say NOOOOOOOOOO, this is your mistake, pay me back the money please !!!!! And finally 2 months later, the over charging is repaid.

Next step, to get the insurance charge that they kept charging back. I call Lara, and get..... Vodafone Egypt, assisting Vodafone Australia. I explain the problem, and they say, OK, we understand, we will investigate and call you back............

AND I'M STILL WAITING......... MONTHS LATER. I can't go through the hardship of calling them again...............

I can't SMS, and it is painfully frustrating.

GET A LIFE! I KNOW THAT SOME OF YOU HAVE ISSUES, BUT DO YOU HAVE TO USE SUCH FOUL LANGUAGE? FOR GOODNESS SAKES, IT IS ONLY A MOBILE PHONE!

I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

The list is quite endless: i send and get charged for messages my recipients never receive; phone calls drop out mid call; sometimes when my phone says i have full coverage - and i can make outgoing calls myself - people calling me are told that i am out of range; i have not received messages that others have sent me... and, of course, coverage is in general miserable. I am only 20 kms from the Melbourne cbd and coverage here - despite what network maps illustrate - is generally of bad quality, and regularly disappears. The only reason i don't change is due to my partner and several friends also using vodafone, so the vodafone to vodafone minutes work for us... when there is coverage.

Have had numerous problems, stemming from call reception problems, drop outs, broadband and internet connections, multiple billing, incorrect billing, dealing with that horro of a voice recognition menu option "LARA" who not only doesn't recognise simple english, doesn't offer options that you need, and drops-out mid-call, then the 40min + wait to speak to some moron in Mumbai or wherever (always Inidian accent) who always says problems are due to some "software" upgrade and "really sorry but nothing I can do about it"...bu115h!t...sick to f'ing death of it. If they are consistently doing software upgrades, perhaps they should spend sometime getting it right before implementing and having to continually fix! The website is just as bad...MyVodasuck would be a better name. I am tearing what little of my hairy I have left waiting for my contract to expire so I can go elsewhere. Oh, almost forgot to mention how crap their shop staff actually are when you try and see them in person...even less helpful than foreign call-centres. YOU SUCK EVERY WAY POSSIBLE Vodafone!!!! ARRrrrrrgggghhhhhh!

Although they have their call centres in asian countries for cheap labor,the wait time to talk to them is more then 30 freaking minutes.
i finish my contract with them in 4 months,
But i really think the Australian Government should see this website and have an idea what the customers are going through and Vodafone should compensate all the people who are in trouble.
-No network
-No network even in Roaming
-slow internet
-long waiting time to speak with a customer service representative
-Voicemail unavailable/delays
-voice breaks

I understand why some companies think outsourcing their call centres to far off places might be a good financial move in the short term, but Vodafone and 3 have surely got to be losing customers due to their awful customer service centre.
I try to get a simple message through and they can't do anything about it because they can't understand your complaint without their scripts. So damn frustrating.
Offshoring is fine but offshore to people with some damn common sense and English ability!

I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

To add to this debate, Im not defending VF or any of the other Telco's of Aus. But if we want better coverage... We must allow them to put up mobile transmitters. To often I read about people not wanting new mobile phone towers / transmitters in their area due to possible radiation exposure!!! If you want the coverage BUILD IT AND THE SIGNAL WILL COME.

sick elderly or pregnent family members....... dont rely on VODAPHONE....you cant phone them and they cant phone you.... NO RECEPTION!!! drops out, no service, delayed text mesages. cant even speak to vodaphone operator? 1-2HOUR WAITS??? pointless having a contract...you take money and i get no service. isnt that a failer or breach of their contract???? pathetic

Sad to see that people on here have nothing better to do with their time but complain grow up you all and get a life...nothing is perfect in life so voda has issues who doesnt every company telco or not has issues I have had issues with them all big deal just deal with it coz it will never be perfect...just the way life is...if its so bad dont have a mobile phone SIMPLE..if you want to be cool then be cool and deal with the probs that come with it.

Accepted contract because the coverage map said the coverage was full 3G in my home. The coverage is 3G, when I get reception (which is rare). I am frustrated that the coverage map was misleading, now I can't accept calls on my mobile (if they come through) as it is embarrassing when they drop out halfway through.

Drop outs, data non existent, when it is there it takes ages to load a web page, I thought leaving 3 was the right thing to do.... FAIL!

I had a new contract begin Jan 6- this was for an iphone4 that I ordered on 16th Dec (3 weeks ago). I received a phone call to confirm delivery on Fri Jan 7 and had to confirm someone over the age of 18 would be at the delivery destination. I waited home all day-NO IPHONE. I then called customer service and after waiting online for 115minutes was promised it would come on Monday 10th. Guess what-NO IPHONE. I then called customer service, was on hold 45mins before the line dropped out. I then called again straight after, waited another 45mins before the line dropped out. I called back 4 more times and after getting to the menu and pushing the options i needed, it said "I'm sorry there has been a technical error. Please try again later". This is utter rubbish. I haven't mentioned when I called 3 weeks ago to order my iphone, I called 17 times and was disconnected immediately every time. I am aiming to terminate my new contract and also my partners contract if possible. FAIL.

First of all - I myself is a telecomunication engineer working for one of the leading vendors. I called their helpdesk when I was trying to send SMS to Sweden but it did not work. But I could receive SMS from that same Swedish mobile. I asked the helpdesk guy about text message agreement between Vodafone and the Swedish operator Tele2. But the guy did not want to listen and kept saying I was using wrong number. I asked how come the same number works when I try from 3-mobile? He didnt answer and asked me to try his suggestion. And his suggestion was to add 0011 instead of + (when you dial overseas from Aus), country code, CITY CODE (which is only applicable for calling land lines) and then mobile number beginning with 0. So, the number for SMS should look like: 0011 46 03 071234567. Or just to explain how dumb that was I am giving example using Australian numbers - 0011 61 03 0411576891.

I told the guy that this would definitely not gonna work cause CITY code is not applicable in mobile number system. But the Indian guy got angry and he was so rude and said - "you first try what I tell you to try. who is the helpdesk? if you know how to do it, why did you call helpdesk? first try my recommendation, and if it does not work, call back again." and he hung up.

Of course it did not work and I called back the next day. Talked to an Australian girl this time and she agreed that what that Indian guy said was rubbish. But still she could not help to figure out why I cannot send SMS to Sweden but can receive.

Finally, after waiting for 3 months without a solution, and facing other issues like no coverage in my bed room, or underground car parks or even in safeway/coles, I decided to move to Telstra. Could be a little costly but their NextG got the best possible coverage.

So yeah - VERY POOR, RUDE, DUMB CUSTOMER SERVICE and VERY BAD RECEPTION.

Said they would call me back regarding bad reception/dropping out in my home, months later and I'm still waiting, perhaps they have tried to call but can't get through because of reception lol. When I have half a day to waste on hold I'll call them again.

no signal, dropped calls, unhelpful staff, was promised a call back from a customer service manager regarding my dissatisfaction with my plan, havent heard back since

SHIT RECEPTION..they are a mobile phone company who fuck about with prices plans bundles and all that shit and they have a web based email which keeps on fucking up.............. been with these twats for too long now time to pull the plug as their customer service is crap too like so many companies these days fuck off vodafone the future is not bright with your cunts around! CUNTS!!!

Tomorrow I plan to buy the shittest phone I can find, a phone so shit that any would be mugger will laugh and hand it back.

OMG, where do I begin? Had a lot of problems with the 3 network due to network connection issues and was tricked by being told we could only cancel the contract if we switch to the Vodafone network. Vodafone is even worse than 3, if thats possible! Have been with Vodafone now for 3 months and phone calls are constantly dropping out with call failed coming up on the screen, regardless if I makes a call or if someone else is calling me which happens with every single phone call, text messages sent from other people both here in Australia and also Texas and Cambodia are not being recieved. I have my own business and we are losing clients due to the extreme lack of network coverage provided by Vodafone, with clients calling and the calls dropping out, me returning calls,and dropping out again and again and again... Even calling Vodafone directly is an issue. I am constantly getting call failed coming up, and it also happens when on the phone to Vodafone. Basically, Vodafone can not provide the phone service that I was promised. I have contacted Vodafone regarding the issue on several occasions, sometimes getting through to them, only when calling from my home phone though, other times not. When I do get through to them, they are frikken rude, uncooperative, unhelful, blaming the sim card or the phone, telling me to reboot etc. Yesterday, after being on the phone to them for over 3 frikken hours, they still would not allow me to be put through to disconnections as they needed technical support to tell them there is an issue, as if they dont already know there is a frikken issue as I got disconnected several times while on the phone, and have been disconnected several other times while being on the phone to them also plus the issues everyone else on here is having, bastards! I got the mega pissed with them yesterday while I was on hold and sent an email off to the TIO, and now they are looking into it, fingers crossed I can get outta my contract and go with another company who is reliable and get my business back on track!

I am on a $79 with 2GB data plan. Spent 3 weeks overseas, occasionally using roaming to check email and use maps. I return to $2000 usage racked up. One call I was charged at $80.85 per minute. Then for the privilege I was barred from outgoing calls because I went over my cap. DISGRACE!!!! They wont drop the restriction until I pay up but i haven't even been billed yet!
I will be demanding a refund if they take that $2000 and a release from contract. ** UNACCEPTABLE **

living in Melb putting up with crap coverage so what going to happen when I go camping around Australia?? might as well leave my mobile at home!!

I live about 20 mins from the city center of Melbourne, yet I don't get an reception in and around my house, it's extremely frustrating especially seeing as my wife has full reception

I live on a hill in North Balwyn, Victoria. Should have some of the best coverage in Melbourne. Vodafone us unusable. I regularly get "one bar" on my vodafone phone and "five bars" on my Telstra phone in my other hand. I just got out. Its hopeless - so I dont even try in regional areas.

My Vodafone service is unbearably slow or non-exsistent.
I have a iPhone 3gs $69 cap with them.
I cannot get any service when I go to any place remotely outside of the 20km melbourne city radius, though both my sisters telstra and virgin mobile phones work fine. My internet is so slow it might as well not be there, I live 20 minutes from the city centre, i can't imagine how the people in country areas deal with it.

i had to move back in june the area in which i moved vodafone doesn't work at all no signal not even a little bit so i had to go to telstra there prepaid is rediculous so i had to get a contract phone which is for 2 yrs so instead of being able to use prepaid which i had been for more than 10 years with the same number i now have a contract with a new number which is going to cost me a whole lot more than my usual $29 a month i use to spend .ide like to see vodafone pay my phone bills for the next 2 yrs!!!!!!!!!!!!!!!!