26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13892 Someone from VIC thinks vodafone is Ultra fail at 21 Jan 2011 01:40:40 PM
Drop outs, data non existent, when it is there it takes ages to load a web page, I thought leaving 3 was the right thing to do.... FAIL!
21 Jan 2011 02:07:11 PM: 3 went through the same pain. In the early days they couldn't transfer from 3G to 2G(roaming) without dropping the call. While this mainly applied when you were on the move, if you were on the border between coverage areas it wasn't unheard of to drop calls while stationary. These problems have been largely smoothed out by 3 but makes you wonder if this is what's happening with Vodafone.
22 Jan 2011 12:49:00 AM: I will have full 3G reception, not even touch my phone and I lose all reception. Messages CONSTANTLY fail to send. extremely frustrating. I have missed many shifts at work thanks to it not working. I have been in a rush to find people in the city and I have to use someone elses phone to ring them because even though my phone will have reception, it just disconnects me. And it's not my phone, I had to get a replacement recently due to dead pixels and that was the same. I've been with 4 different telco's and nothing this woeful.
22 Jan 2011 12:51:44 AM: Oh and the insurance team is as useless as a wet rag. Asked if my battery was covered due to water damage and he did not understand that. Just went 'huh?' and then went on about something to do with the phone being covered by insurance when I wasn't asking about that. Somehow couldn't comprehend what a battery is and that it can be removed.
22 Jan 2011 03:52:36 PM: As a small business owner, I was at the point of paying whatever it cost to get out of my contracts and sign up with a less disreputable, and more reliable network.
Lodged complaint online with tio, took 3 mins. Vodafone released me from 2 contracts ( 1 had 18 months to go). Signed up with telstra, pay the same get 3 gig instead of 1 gig, got an iphone 4, the difference is like comparing dial up to cable, get texts when they are sent, people I send texts to get them straight away (unless they are with voda). My business prides itself on reliability and proffessionalism, our only drawback was vodafone.