26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10592 Someone from VIC thinks vodafone is power to fail at 5 Jan 2011 12:20:51 PM
I understand why some companies think outsourcing their call centres to far off places might be a good financial move in the short term, but Vodafone and 3 have surely got to be losing customers due to their awful customer service centre.
I try to get a simple message through and they can't do anything about it because they can't understand your complaint without their scripts. So damn frustrating.
Offshoring is fine but offshore to people with some damn common sense and English ability!
5 Jan 2011 05:20:48 PM: optus off shore, telstra off shore
5 Jan 2011 06:08:20 PM: Optus offshore, parts of Telstra offshore, however in both cases, they crap all over Vodafones off shore staff :)
6 Jan 2011 02:22:48 PM: It's especially worse at the moment because Vodafone moved/opened a new call centre in Mumbai, as previously they were somewhere else in India not sure. They moved to Mumbai so they could be together with 3 mobile, but now they have had to hire a lot of new staff. Very bad timing cause those staff members seem to know not very much now