Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4130 Someone from WA thinks vodafone is very poor service (in both senses of the word) at 27 Dec 2010 05:23:34 PM
Before moving out to Kalgoorlie WA 4 months ago I specifically called Vodafone to make sure that I would have full coverage - they showed me the coverage map and said that I would absolutely have signal. Over the past 4 months I have had regular drop-outs and no signal. I've tried calling to complain, but they are no help what-so-ever!
29 Dec 2010 06:18:49 PM: Do you have a video phone? How can you call them and they show you the map??? huh??
29 Dec 2010 08:35:33 PM: "Do you have a video phone?" LOL... maybe you haven't heard of this new fangled thing called the "Internet" :)
2 Jan 2011 02:10:44 AM: SAME SITUATION WITH ME! I was having problems with a different company and was assured that i wouldnt have problems with vodafone ... urgh then you call to complain and get put on hold for hours only to get DISCONNECTED!