When I joined Vodafone 12 months ago, I explicitly stated that not only do I need reception in my home town (obviously), but I need reception where my parents live in a small town on the other side of the Blue Mountains. Vodafone sold me the plan and the phone (iPhone 3GS) and told me I would have no service problems. The reason I need reception at where my parents live is my mother is sick. Sure enough, I get to my parents town and I have reception for probably 40% of the time. Ringing Vodafone, I was told a "network upgrade is taking place soon". I gave Vodafone the benefit of the doubt and over the next 12 months, my visits to my parents hom town resulted in the same reception problems. I rang Vodafone recently about this and they told me that my phone is incompatible with Vodafones network. When I told them it was the phone they sold me, they told me to "turn 3G off". I told them 3G is always off on my phone because it works slightly better, even for data (go figure!) and then they told me next time I am in the town to call them so they can troubleshoot it. I said to them "so I wait until my phone has reception, call Vodafone, be on hold for over an hour in which time my phone will probably drop out, and then if I get through, I will be told that my phone is working. Or I won't have reception and won't be able to call". They then told me to call from a land line. This is where the saga is currently at. I can't wait to get away from Vodafone... And will NEVER go back! I HATE Telstra/ Bigpond but at least their mobile network and 3G are good!