Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3085 Someone from NSW thinks vodafone is Embarrassingly so at 27 Dec 2010 03:25:53 PM
I signed up to Vodafone because it used to be the least expensive and most widely used mobile service provider. Now, I experience dropped calls multiple times daily and strange intermittent network interruptions in areas wherein previously I had full coverage (full bars on my phone). I can stand still in one spot and watch the number of bars of reception rise and fall dramatically on my phone in areas where I'd never had a problem before. And such problems began for me right about the time that Vodafone merged with 3 Mobile. And what's most infuriating is that Vodafone's customer service is impossible to reach! The number of voice prompts one must go through on the automated system just to reach a real human is excessive, and even worse is the fact that wait times to speak with said human customer service agents have been up to 1.5 hours! I went to the Vodafone shop where I bought my phone and even the staff there told me "Mate, I once waited on hold for two hours when I had to call on the behalf of a customer." Now that's just embarrassing! Australia is a Developed Country so how can this be the case with one of its major mobile service providers?!