Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9195 Someone from NSW thinks vodafone is Who's side are you on Adam ? at 30 Dec 2010 04:20:23 PM
"We understand that this may be a frustrating time for customers however please remember to be calm and respectful to Vodafone employees".
Hang on a minute......who's side are you on Adam ?
Lets talk about the facts.
1. People have been cheated out of their hard earned money cause Vodafone got greedy, bought another company and their network could not handle the new batch of 3 customers. This is one part of a group of systemic issues and it is in-grained in the culture of the company. It is all coming from bad management and greed. Remember Onetel ?
2. The damage is already done, it's not about Vodafone working on a problem to resolve issues. Everyone one is having serious problems with their service and Vodafone have kept everyone in the dark cause they got greedy and lost control on many levels.
3. Vodafone does not care about customers it cares about money, they got caught out in a money grab.
4. The oversea's call centre workers are hardly calm and respectful to us ! There are the people who have to handle the fallout from a flawed company.
Join the class action and make Vodafone pay you back the money they have stolen from you.
Hang on a minute......who's side are you on Adam ?
Lets talk about the facts.
1. People have been cheated out of their hard earned money cause Vodafone got greedy, bought another company and their network could not handle the new batch of 3 customers. This is one part of a group of systemic issues and it is in-grained in the culture of the company. It is all coming from bad management and greed. Remember Onetel ?
2. The damage is already done, it's not about Vodafone working on a problem to resolve issues. Everyone one is having serious problems with their service and Vodafone have kept everyone in the dark cause they got greedy and lost control on many levels.
3. Vodafone does not care about customers it cares about money, they got caught out in a money grab.
4. The oversea's call centre workers are hardly calm and respectful to us ! There are the people who have to handle the fallout from a flawed company.
Join the class action and make Vodafone pay you back the money they have stolen from you.
Lets talk about facts!
1) I have no idea but I love to rant!
2) I just went full retard.
Join this pack of ranting fools that want to jump on the band wagon! Hurr durr.
I wonder if the Vodafone legal team have issued threats to Vodafail?
As this site has grown some of the comments have become increasingly threatening on both sides and that is personally and deeply concerning to me. I'm angry and frustrated about the mobile phone problem's I've had as you and many others are. However I've always differentiated between the casual staff member who sells the product and the company who makes that job increasingly difficult. The management of the company is responsible for setting those policies and when they change them the staff will be able to do their job better.
I have not received any legal threats (only the logo on the facebook group was taken down because of trademark infringement) and I have definitely not sold out. I'm not interested in selling and no one is interested in buying. I'll be maintaining this site until the main issues are fixed as I look forward to going back to my fulltime job and my normal life. Thanks. - Adam Brimo
It makes no sense to treat the shopfront staff as badly as Vodafone has treated us- means that we don't have anything to complain about, if you think about it.
This evening, there have been so many Vodafone ads on the tv, full of promises, and I am infuriated by that.Doesn't mean I'm going to smash my tv.(Swear at it is an option-it doesn't have feelings)So, similarly, treat the bottom of the chain staff with respect,unless they're rude to you. I hope lots of them sue Vodafone for Stress compensation.