Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1569 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 07:14:23 AM
Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!
27 Dec 2010 08:00:00 AM: Same. 2Gig stick usb modem. sitting in my office in the heart of the Sydney CBD I regularly get speeds slower than dialup (actually a lot slower than dialup- try 9600 baud if lucky). It took me over four hours to even activate the stick through the Voda website because the networks speed was so slow. (The activation process directs all traffic from the stick to the activation website until done). Thankfully I bought prepaid and am not locked into any contract. The fact is that I paid $120 for something that simply doesn't work. I wont ever use VF again.
27 Dec 2010 09:32:02 AM: We purchase a VF plan with 1 GB per month USB stick and quick simply the stick doesn't work. Hasn't connected once. We have been back countless times but gave up because we found the pre-paid stick worked - so just changed the sim over and we are working but we shouldn't have to do this. Not to mention the phone does not have any reception in country Vic. - none in Barwon Heads or Tallygaroopna not Shepparton
27 Dec 2010 09:34:14 AM: We purchase a VF plan with 1 GB per month USB stick and quick simply the stick doesn't work. Hasn't connected once. We have been back countless times but gave up because we found the pre-paid stick worked - so just changed the sim over and we are working but we shouldn't have to do this. Not to mention the phone does not have any reception in country Vic. - none in Barwon Heads or Tallygaroopna not Shepparton
27 Dec 2010 11:52:26 AM: i purchased the pre paid stick. it took 2 weeks for the usb to arrive and another 2 weeks for the sim to arrive..it has never worked, so i kissed my data goodbye.i wont call them because in the time it took for the sim to arrive i had called every day for a week, was pushed around 8 different departments, gven a shipping number to trace which was not the number and then was told i dont have a shipping number...VF can kiss my butt, will never deal with them again.
27 Dec 2010 11:57:36 AM: i purchased the pre paid stick. it took 2 weeks for the usb to arrive and another 2 weeks for the sim to arrive..it has never worked, so i kissed my data goodbye.i wont call them because in the time it took for the sim to arrive i had called every day for a week, was pushed around 8 different departments, gven a shipping number to trace which was not the number and then was told i dont have a shipping number...VF can kiss my butt, will never deal with them again.
27 Dec 2010 11:59:31 AM: have had a prepaid stick for over 5 months now. Reception was non-existent in my room, let alone in the lounge room. apparently it was the one area of launceston that didnt have very good coverage.. Now recently i have moved, and had issues the other day with my stick. 2 calls to vodafone (yes two because my crazy johns mobile dropped out), 50 minutes later i was told that i had to take it else where to check it out to see if it was just the area i was in, or i would be sent a new $2 sim card. It was the stick itself that was the issue.. i had reception only hours before. at the end of the day, the call center had stuffed up my computer with a stupid dial-up option always popping up and never disappearing, my computer forced itself off, and wanted to restore itself to a previous date and my Internet security had turned itself off. I had not changed any of the settings; so i do blame vodafone. Now just to add insult to injury, am moving to queensland and will need to find a new internet provider as i wont have reception where i am moving to. Massive Fail on the part of vodafone.
27 Dec 2010 12:07:13 PM: Yeah same problem. I had to use it for a month or two due for my business because the main line was down due to a disaster and being in ICT I can easily spot the problem. Cheap, crappy Chinese piece of trash. Drivers are written by morons, GUI software doesn't work properly (bandwidth counter doesn't work), it's not properly plug-n-play and barely supports Windows 7 let alone anything exotic.