26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13290 Someone from VIC thinks the report is drop outs /no calls service at 21 Jan 2011 07:28:21 AM
i could not make calls at home even that vodafone told me i have full cover here with my iphone ! then they told me it would be much better to get a new handset , they told me to get the HTC Desire HD on a handset repayment plan .What i did , so i pay for my iphone cap $79 a month plus $25 a month for the HTC desire hd handset only plan ! The problem was that the new handset had the same problem " No service here at home " After a long talk over many days Vodafone canceled my plan and the handset repayment at no extra cost to me ,so everything is cancelled for free ! But i still think they have to pay me all my money back because i payed every month but could not use the phone !!! what can i do ?