I cashed in my bouns bank and got a phone and also paid for one in dec I'm still waiting I have ring and sent emails to vodefone and Australian Air Express and all I have got is the run around this is gone be on a joke as one of the phone was a brithday gift

VF100396206 tracking for the 555 Nokia white


VF100393002 tracking for the other Nokia C2-01sliver
Vx352053

Vx432936
(PERSONAL DETAILS REMOVED)
(PERSONAL DETAILS REMOVED)
I would like a answer or a replacement for my missing phones I'm so sick of calling vodefone and try to explain my problem

I just moved to Wollongong for uni and my samsung galaxy fit has terrible phone reception. There may be reasons such as the recent bad weather or the fact my phone is not the best but i had the same reception issues 6 hours down the coast in Merimbula. Vodafone does offer great recharge value but what is the point when you never have good reception?

Cant even watch a youtube clip without drop outs. Network getting slower and slower and still charging us the same.. This is rip off.

I start using vodafone again after they advertise the new network promising to be alot better than the failed network but recently im experencing incall drops and turtle slow 3G internet. This network sucks. Im not going to use it anymore.

i'm extremely frustrated with vodafone reception as i was promised 9 months ago that the network hub failure will be fixed in august 2012 instead the network to get better it is getting worse.

I'm on a 70$ plan for voda but they charged me 717$ for the 1 month. The service got disconnected when they said I reached already like 500$ but then when the bill came it was 717$ when ithaca already been disconnected!! Ithink Vodafone abused customers because they could have send warning when you are exceeding above your plan. They should not wait till its over hundreds already. Before they disconnect the service. And what I don't understand is it's disconnected and I have to pay more

I signed on for a contract 2 years ago with vodafail for an Iphone 3G on a $79 cap. The last couple of months I have been getting really expensive bills like up to $150 over my cap. Deciding to cancel my contract, VP told me that they don't sell 3G contracts anymore and the $79 internet plan doesn't exist so that's why i've been getting expensive bills and if i upgrade my bills would go down. I don't understand how they can sign someone up for a 2 year cap and then it outdate. I complained and they offered me 50% off my recent bill, but I have honestly spent hundreds of dollars on bills and feel like my contract should be paid out. Do I have a leg to stand on if i take this further?

Ive been with vodafone for nearly 2 years. Ive had consistent problems with unusually high costs, for a plan which I thought would be cheap, reliable and cover my phone usage.

Despite assurances from the sales person that my home would have good coverage and service, when I got it home and plugged it into my Laptop, it said "NO SERVICE"!.

Had to run through loops to get to cancellations, with them saying "your area should be covered" and yet I get no signal.

Complained today and got 6 months free internet, with the promise of work being done in my area. Hopefully they'll follow through.

I'm considering moving to Optus after 12 years of unrewarded loyalty to Vodafail.

I checked their deals, clearly outlined, on their website. In particular I wanted to know the per minute charge for calls to Cambodia on the plan I wanted. In its country by country breakdown, the site told me it would be $1.35 per minute.

For comparison, I checked the Vodafail site. No such information. So I called. And eventually got through to an apparently offshore operator. The line was poor. I asked how much the per minute rate would be to call Cambodia on my current plan. She put me on hold for a while then returned with these words.
'I'm afraid I can't tell you. Please call back later.'
I laughed. This is a perfect illustration of why I'm changing carriers.

Can anyone tell me why these people are legally allowed to operate in Australia? The CEO should be charged for embezzlement.

The Vodafone network is very bad and it always makes me in trouble because I am a doctor and I have to be on call all the time and when the hospital call me for any serious patient , I am always out of my signal so makes me in big trouble most of the time and I have to carry other provider mobile along with this because this is my very old number and everyone contacts on this no only..
I am very much angry with this problem and I complained before but there is no effort from Vodafone side.

Hi I live in Harris Park Sydney and the coverage over the last 2 days is nearly non existent. Vodafone network in general is a complete joke and it about time you started looking after your customers.

Drop outs, after drop outs with my Vodafone Broadband mobile

I am always strugging to get a connection or the connection is very congested.

Having been with Vodafone for over 7 years as a Pre Paid Customer, I have finally reached the end of my tether. I can't begin to express my frustration here and reount my experience of the past week and the poor service I have received, but let's just say after 7 years as a loyal customer, (and a total spend of more than $6000)I am switching Telcos immediately. Never before have I been more disappointed in a company as they continue to fail their customers. Way to go Vodafone, and Mr Dewes, you really need to do something about your staff in the Vodafone George Street Sydney store.

My Dad has been with Vodafone for at least 6 years and has been using the $79 flexi-cap and hasn't ever wanted to change networks. Before vodafone he was with Optus and it was absolutely crap! he got crap customer service and crap bills that charge you for doing simple tasks! So you make the decision, Do you want to change to a network that send you huge pointless bills, that have crap customer service and when you have a problem, say its your problem and not theirs? If No, well give Vodafone a chance and let them fix the problems because as you should know, EVERYBODY MAKES MISTAKES.

I am not saying that any of this isn,t true, but i have been with vodafone for at least 3 years and haven't had a problem. Yeah there reception might be a little crap but apart for that I am pretty happy to continue using vodafone.

That Vodafone sux because i am getting charged for $108 cap plan for something i am not getting my money worth. Lack of sms sending, not to mention mms, phone calls dropping out, not reception, connection fail and i am getting charged on average an extra $24 a month for no apparent reason. Screw you vodafone, your going down

You people here are nuts.

Half of you are talking rubbish, you just got no clue, go and switch to Telstra and pay double...

stop complaining, about a dropped call and uhhhgg i can browse face book, idiots

Hi All,
It's 01:59am AEST, I have been on a queue now for 1hour 27 minutes and 21 seconds to speak to some one about the bullshit reception, I am getting tired of the Vodafone bitch saying messages like "hang in their, we'll be with you soon". Since that time I've been able to watch a 1 hour Youtube lecture the CEO of Vodafone Mr. Arun Sarin (http://www.youtube.com/watch?v=BwjOFetP7fI&feature=relmfu)spreading his bullshit. I have also been able to write this message and spell check it.The second I get to a customer rep, I am going to rip them and their manager a new one. This is a fucking joke.

Hamad

I have been with Vodafone for 3 years and have had the odd drop out here and there but in the last couple of months of constant dropout, excruciating slow internet (if not at all) and complaints to Apple regarding my iphone, I now find out it wasn't the phone's fault but rather the network that I'm with!

Vodafone Customer Service is no better only trying to compensate the last 6 months of subpar service with a mere 25% off my bill for 2 months! Unacceptable! I want to speak to a real Vodafone consultant, not one from India!

Basically its crap. it can take over 30 mins just to log on. Can you imagine trying to do banking or trying to download a job application form with continuous network dropouts. And i pay money for this "great" service! Dialup is quicker. The phone is also crap. I now have to walk out to the mailbox just to make a call. Not very nice in the rain. It wasnt like that a month ago. So therefore it is getting worse. Again, i pay money for this "great" service.

I hate speaking to Vodafone Customer service you cant understand them, Plus i have to go without 3G cos its their fault. It's like when you say that you have no service they dont know that its down, how dont they know its down shouldn't a computer tell them!!!

Plus on Australia Day i had no service and i was only in Austinmer & Corrimal!!

i would love to leave vodafone & go with telstra or someone else but i still have 8 months left on a $79 cap

I think vodafone is the most unorganized business going nd today... After u wait on the phone for more then a hour and a half to resolve the phones shit reception and 2gig Internet I never use u get some Indian telling me the networks are fine....news to you idiots your networks are shit and not worth being on I'm gunna try to cAncell

Compalin to the Telecomunicastions ombusdsman.Via Onlinw form.They Contact vodaphone which have 10 clear working days to Contact you. I did this they never contav=cted me,so i Notified the TIO of this on the Morning of Day 13 and LO and Behold same afternoon i get 2 Sms from Vodaphone saying i can Opt out of mY contract and that a letter is to follow> Also that i can OPt out as early as Today.

After having issues with 3, was offered to migrate from 3 to Vodafone for the duration of my contract. This was a mistake. My wife's number ported in 2 hrs, my number took 12 days, and was only ported following the TIO contacting Vodafone. The issues turned out to be the staff incorrectly inputting my SIM card number, two digits were transposed. No some 3 weeks later, I still am unable to access myVodafone.

At home, the 3G connection stopped working last night, went to edge, then to 2G, then to no service. Then returned over the next hour. What use is a data capable phone if there is no connection.

I'm on the phone with vodafone and they are telling me that I have to pay a cancellation fee as I have 5 mths left on my contract - Yet I have to pay an exit fee of $475 as I'm breaking a contract eventhough they are provding me with crap service.

Vodafones customer service over the phone makes me sick. I cant count the amount of times ive been hung up on. Ive called them countless times about reception and billing problems and after hearing my problem the put me on hold for about half n hour to an hour and then hang up on me. And you know what happens when i call back to complain about being hung up on... You got it, HUNG UP ON AGAIN! And can i just say "Lara" is the most annoying thing ever!!! Shes the last thing an angry customer wants 2 hear. Telling me to go to a quite area.. Hell No!!! AND... I feel like everytime i try and send the free msg to get my account balance its unavailable.

so i have to admit for the last couple of weeks i've actually managed alright services.. i'm one of the lucky few. Had a couple of hiccups with the 3g and push msging.
and prior to that i put another complaint here about the fact that i can't call or receive calls from 4 different handsets that all show full bars of reception.
anyway so today i was sitting in a training seminar for the whole day... no 3g reception at all despite the fun telling me otherwise...
i've now been trying to use my 3g for the last ... 90 minutes but still nothing...

i reckon that we should define vodafail as:
failures that cross state or national boundaries, kinda like epic fails -.-

Vodafone customer service is intolorable. I went to a branch in Broadway shopping center to transfer a contract of pocketwifi to someone else but they told me you should do it by phone. you better know that one should wait at least an hour to get to an operator on the phone. I also try to find an option on answering machine but it does not exist.
So, finally I was disappointed and I am still paying the price of choosing a wrong operator

I have been with Vodafone for 4 years now and in the last 6 months the service has deteriorated to the point that the ACCC should be investigating if this company is fit to stay in business. I get texts and voicemails days after people have sent them, I contstantly have "no Service" and I am unable to phone Lara on 1512 to get an update on my cap usage due to "technical difficulties". I want to put in simple terms what all this means to me. I am a mum of 2 teenage children living on the Central Coast of NSW. The 17 yo attends school in Sydney and I have to pick him up from the train at different times. The 14 yo works at an Ice Cream shop sometimes finishing at 11.30 at night. Due to the lack of service from Vodafone my children are often left at train stations unable to contact me, or if they finish work early they cant contact me to pick them up. I cannot tell you the stress it puts me under constatnly texting my child to see if they made it work, or are on a particular train and have no reply - for days! Sometimes I just go and sit at the train station as I have no idea if they are on the train or not. I am on a $49 cap, $69 cap and $79 cap on one bill. That is $200 a month I pay to Vodafone so I can be totally frustrated and stressed. THis month my bill was $364 as my son went over his cap as every time he texts or rings 1512 it says "we cannot process your request due to technical difficulties". The recent privacy breach was the last straw. It is a disgrace that this company is still in busines and signing up new customers. As I sit here and type this my phone says "No Services"so I cannot contact my 14yo to see if she is finished work yet so she will just have to walk home. And I am paying money for this! I cant even ring Customer Care to complain as I have no service. Yet if I go into a store they tell me they cannot help and to call Customer Care!! I am so frustrated and do not know where to turn.
My childrens safety is jeopardised and my life is so much more stressful than necessary due to the fact that I unfortunatley have Vodafone as my mobile provider.

Vodafone and the biggest bastards. I rang the TIO and was let out of my contract as I couldn't run my business as reception wasn't working in the middle of Sydney City. Now they have lodged a credit default against me and I can't borrow money from the bank for my family. I hate this company so much. They are the biggest liars and cheats and now I have no choice but to spend money on a solicitor to attempt to rectify an unfair default aginst me which would last for 5 years.

Due to the SIM card problem at 19/1/2011, Vodafone gave me a new SIM card at 20/1/2011 and Vodafone still cannot activate the new SIM card today (25/1/2011 11:53). WTF.

Te My Vodafone website keeps timimng out and will not connect. I have experienced problems over several years and again cannot log in tonight. Have others had similar problems?

For the past 10 weeks i have not been able to recive one text/sms. i have been a loyal Vodofone customer. But this is to much. I called them up 10mintues ago and the call lasted for 9mins and they kept lying to me. Then they give me some lame customer servive Bull Shit (sorry for my profanity but if you cant recive sms for 10weeks what would you be in.)

This is way to much time being wasted i give up on Vodofone now. There has been over 12Thousand complaints so far about their network problems this is to much time to move on to either Optus or telestra.

Vodofail

I have had nothing but problems with vodaphone. I signed up 2 weeks ago. it took them 5 days to connect my service and when they finally did the service was shocking and the phone had many issues such as freezing, slow internet, service issues and battery doesnt last me 3 hours. I complained and complained until I finally said give me a Different phone or cancel my contract. the gentleman on the other end (supervisor) advised me that it could'nt be done. Even though I am paying $65 a month on a top of the range handset. I advised him customers come first, in which he replied THAT MEANS NOTHING TO ME.. he then advised he would call me back on monday. still waiting for my call back which was a week ago. I dont know what to do as I am paying for a phone and service I am not using. I reported it to the obudsman and stil waiting on a reply. VODAFONE IS THE WORST COMPANY I HAVE BEEN WITH.. and i worked for them for 2 years until august. there phone service is shocking and the customer service is even worse. any ideas? email back at (PERSONAL DETAILS REMOVED)

I'm calling for a vote to measure customer confidence in Vodafone. I'm with vodafone and have been having lots of issues, but I am hoping things will change fir the better. So what do you think? Yes, it will change or No, it won't or may remain the same (say in the next 6 months even)

Lately Vodafone coverage has become especially woeful. It has never been particularly good but now I cannot get coverage at my desk at work, struggle to get it at home or most places I go. I have 3gb of data on my plan but simply cannot get the coverage to use it.

I dont know if vodafone realise that they need customers to run their business? No customers = no business everyone should just boycott them they are a waste of our time and money. The problem is they do most of the advertising and its aimed at younger people andn their caps make life easier, until you sign up with them and realise you should have went to telstra (who hardly advertise as much as voda that ive noticed) maybe if optus and telstra made themselves to look more user friendly we wouldnt have this vodafone problem

Seriously what is the point in calling up and all you get (after waiting the 45 minutes on hold) is someone that does not speak clear english being soo rude to you and reading off a prepared speech that ive heard so many times that I COULD WORK AT VODAFAIL...... Honestly the issues ive had in the past month is so frustrating, i never had any issues before i re-signed with a new contract and now all i want is out....

I can't even make a call to complain about their network. stupid idiots. I am going to go on Optus. Vodafone is an epic FAILURE to society.

Vodafone is extremely annoying company to deal with. On several occasions I have had absolutely no service for days at a time- every time I ring the customer service to get out of my contract, they won't allow me. I'm relying on my phone for work- it's just not acceptable.

It's not Vodafone. Shoud be called Can't-Connect-A-Phone Newtwork.
Within the last 6 months, I have noticed the newtwork is very poor, including the wirless broadband. I called, and was put through to my handset manufacturer, they believed it was phone manufacturer problem and it should be looked at by a technician.

Signed contract with Voda on 18/12/2010. Constantly have issues with 3G connection. The connection is very weak, and it is on and off all the time. No matter I am home (Parramatta area) or at work (City CBD), 3G connection is just useless. Now I totally turned 3G off on my phone, which means I will never finish using the 2G data that I'm paying for every month.

I have recently got a iPhone4 and have been unable to use the 3G function on Voda network, if i am stationary in one spot under a vodafone tower that has 3G hanging off it there is no issues, but move just a couple of hundred meters away and your 3G signal changes to Edge signal and you loose 3G.
Vodafone has about 6 months to get its act together or it will be a business with no customers.

i hate vodafone where i live in wollongong i get very little signal both with calling and internet usage. even if i have full reception as the number is dialling my reception drops down to zero. whenever i call vodafone there is always an un expected error and i have to dial and try again, that sux, and when i do get someone i have no idea what theyre saying so at the end of the conversation i dont know what they said or did regarding my enquiries, lol. they always dismiss any problems and always look for a quick fix......not happy

The report you have provided is most excellent. I can only fault your example of Johnson and Johnson (USA). The actions by J & J would have been to appease the US Food and Drug Administration. Unlike the soft approach by Australian agencies,the FDA can shut down a drug company immediately!

My experiences with Vodaphone were in its infancy through Digicall Direct. My business partners entered into a contract for three handsets and that is when the trouble started. The handsets were unreliable and the replacements, although the top line Nokia of the time, marginally better. Back then It was a bit easier to talk to the Australian help desk and even to the Network engineer ( I am a communications Engineer). He was able to improve my reception at home, however as upgrades were made the problems came back. The network had too few towers and limited capacity. The engineer indicated that this wasn't going to improve in the short term . This resulted in my refusal to pay my bill (of mostly ring back disgruntled clients)and went with another carrier.

Been with Vodafone since 1993. Got to the point where i'm sick to death of drop outs, slow 3G and not receiving voice mail,one of which i've still not received from my wife nearly 3 months on!!! Makes me wonder how much other business i have lost.
Also their insurance policy isnt worth the paper it is printed on. You are locked in for 24 months on contract, yet warranty on an iphone lasts 12 months. Mine stopped working for "no apparent reason" (according to Apple) yet they wouldn't replace it as i was 31 days out of warranty period? Excellent way to treat a customer on a business plan that has spent $80 month since 1993 ($16,000 +)

Hi I used be with 3 and that company it's NO1 and becouse I saw the campo cup from vodafune I did the contract I thought Voda it's NO1 but the service and reception is no good at all. Service you have to wait for 30 min at less and at the end you problem wod't be fix from 1 time you have to call again and again. and the reception wooooow I'm with Voda since JULY 2010 until now I didn't see in my dam nokia N97 full reception. I'll never ever renew my contract with Voda again. And they told me you have $450 but when I checked with web site I found only $410 when I asked they told me that before tax.
Thanks Voda....

I really think that's a great report, and how you pointed out they should be apologising enormously to customer's not just putting the blame on everything else. Oh, what do you know, my colleague just had her phone lose service even though it was showing 5 bars.

They are totally useless and don't want to acknowledge anything. And for all these staff members coming on, stop playing the victim, no one is saying it's you but maybe rethink how you treat customers first.

Great thinking with this website. your cute too !!!

I'm so glad you took the time to make this website. I got so fed up with Vodafone's total lack of customer service that I switched to a new provider. Their contempt for their customers is breathtaking - I have had conversations with customer service reps who would flat out tell me there was nothing they could do about my particular issue (which was usually pretty normal, eg - I'm having trouble paying my bill via your automated pay by phone service - can you please help?) so I was left with no recourse. Except take my business elsewhere - so I did. You suck Vodafone. Shame, because you were the best there for a while. What happened?

I always wondered if i was only who had ntwork issues with Voidaphone. but now with so many people having the sma eiisue, i'm no different either. I'm with Vodaphone sonce 8 months now now & use my Wireless broadband to access my official emails & use VPN. but low connectivityy to vodaphone network has given me a lot of trouble.

it is shocking.
I called support 6 times and I had to wait 1 - 2 hours for each call. 3 of these calls were gone after an hour of suffering, and I had to call again, so 3 of the calls took 2 hours of waiting.
Customer support is in India, and I think that vodafone should bring the operation to Australia and close their pathetic mumbay customer tormenting centre. I am thinking to switch to Telstra now.

Adam, well done on setting up the website, managing all of the posts and now compiling a report. Let's hope the authorities can use your report to now make Vodafone be accountable for their substandard service.

My smallbusiness is suffering, Vodafone sent me a band to put around the i-phone, to no evail.

I have another 20 months on the "contract"

fed up.

I think it is a great thing to do , good on you , thanks for your time , I have experienced a call reception dropouts and I could not use the internet, it was very frustrating, and when I call Vodafone I spend about 1 hour to speak to an operator, and they tried to reboot my mobile connection settings , but it did not help,they told me it could be my handset problem, and the funny thing was when they sent me the Bill online and when I clicked on the button where it says download the bill so I can look at the details of the bill, it wouldn't let me and says that (service not available try again later) , I tried for more than 15 times but unsuccessful, and every time I ring Vodafone I press the corresponding digit to go and speak to an operator, after waiting about 10 to 15 minutes, the line drops out by itself..We should all stand up for this and prosecute VF..
Good Luck keep up the good work. God Bless.....

I have photos where it says I have full signal and I cannot get network access and cannot dial to people. This network is crap. Wish I never signed that bloody contract. I want out!

Thanks Adam, for your hard work on this report and for standing up for Vodafone customers everywhere!!

Seriously incompetent service and zero communications ability from Vodafone about any of it.
The minute my plan is over I'm am leaving.

No words can describe the numbing sensation of dealing with these clowns. Even if an organisation actually set out to piss you off at every level, they could not reach the dizzy heights of this company.

I dumped them in the end but have still not had the issue of being abused in one of their stores in front of my children.

I do feel sorry for the individuals who make an effort with zero support but at the end of the day, they deserve to go under.