26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

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13961 Someone from NSW thinks the report is Your Report & my experience at 21 Jan 2011 03:30:05 PM
The report you have provided is most excellent. I can only fault your example of Johnson and Johnson (USA). The actions by J & J would have been to appease the US Food and Drug Administration. Unlike the soft approach by Australian agencies,the FDA can shut down a drug company immediately!

My experiences with Vodaphone were in its infancy through Digicall Direct. My business partners entered into a contract for three handsets and that is when the trouble started. The handsets were unreliable and the replacements, although the top line Nokia of the time, marginally better. Back then It was a bit easier to talk to the Australian help desk and even to the Network engineer ( I am a communications Engineer). He was able to improve my reception at home, however as upgrades were made the problems came back. The network had too few towers and limited capacity. The engineer indicated that this wasn't going to improve in the short term . This resulted in my refusal to pay my bill (of mostly ring back disgruntled clients)and went with another carrier.