The Vodafail Report
I started this website out of frustration for Vodafone's customer service and ongoing network problems. It was designed to bring attention to the issues and show that aggrieved Vodafone customers are not alone. For the past month Vodafone customers and employees from all around Australia have shared their stories, the time they spent on hold and their phone reception details with Vodafail.com. Thank you for your openness and contributions.
The information you shared has been analysed and compiled into a report. The report aims to provide an insight into scale and complexity of Vodafone's issues, the causes and the potential resolutions that may be acceptable to the affected customers. The report is available in full on this page and on Thursday January 20th 2011, this report was submitted to the Australian Competition and Consumer Commission (ACCC) and the Australian Communication & Media Authority (ACMA).
Vodafone Hutchison Australia is the only company who can solve the problems of its own making and the Australian Government has the power to ensure future problems are less likely and more quickly resolved. The Australian Communication Consumer Action Network (ACCAN), the Telecommunications Industry Ombudsman (TIO) and the Privacy Commissioner continue to be vital in ensuring consumers' rights are respected and that issues are aired. Those organisations have the responsibility and that is where the attention should be focused.
The media in all its forms has brought these issues of public concern to the forefront of the public's minds. Vodafail has helped to organise that effort and if you are still experiencing problems with your Vodafone services please follow the steps on our 'How To Complain' page. Please direct any media inquiries regarding Vodafone's issues to Vodafone or the ACCAN. The ACCAN has released a statement about this report and the ongoing Vodafone issues.
Thanks again for all your support.
Other People's Comments
|Somewhere else (5)
The most recent one was they charged me $400 (from the $49/mth plan). Had to go through with them and they mentioned I exceeded my internet plan by 1.8Gb (from 1Gb) plan. I asked them how so? They said I need to disable Data plan everytime on Wi-Fi, WTF?? Do they know the difference between 3G and WiFi? And pretty sure Android OS automatically sends/receives data through WiFi channel instead of 3G channel once the WiFi icon shows up.
And of course I NEVER used up all my quote, i normally use 150-200Mb of data per month and switched to WiFi whenever is possible. But their Customer Service mentions something like this: "If it shows up on our system this is something that you gotta pay regardless", right so if it shows up 10Gb of rogue data in your system, then we would'be charged thousands of $$$? For something we NEVER used in the first place? Thanks Vodafone, you need to get out of your 'socialist' mindset.
And this is another frustration after a few months of network connectivity issues (of course).
Vodafone should get out of this country! I mean it.
I didn't use much Internet during hose days either, mostly background software and whatsapp.
I also check the done status quite often to observe and it's icon is always 3G whenever I check.
Please let me know what steps should I take.
Then there was the day last year without reception, and last sunday i couldn't send an sms?? who does that?? Sure, if you live over East the reception works without a hitch. But over here, step 45mins outside of Perth, and reception is dodgy. Then if you travel up north you pretty much are without a phone until Geraldton! No wonder people are turning to Telstra. Perth is expanding, and the fact that the outer suburbs are without reception is plain ridiculous!
AND not to mention customer service! I went to put my phone in for repairs LAST year, and i still not heard back from them....so what the.
So thanks for your efforts Vodfone (or lack of) , I think I'm moving onto Telstra.
To top it off, i was billed excess when i was under my call limit. Furthermore website was down last week when i attempt to check my usage and it is down today when i was confirming my usage cap to my bill
Whats up with that?@!#?