26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19524 Someone from WA thinks the report is Vodafone overcharges my internet usage at 26 Sep 2011 11:52:41 AM
I have only been with Vodafone for half-a-year and I already had to deal with their customer service 4-5 times.

The most recent one was they charged me $400 (from the $49/mth plan). Had to go through with them and they mentioned I exceeded my internet plan by 1.8Gb (from 1Gb) plan. I asked them how so? They said I need to disable Data plan everytime on Wi-Fi, WTF?? Do they know the difference between 3G and WiFi? And pretty sure Android OS automatically sends/receives data through WiFi channel instead of 3G channel once the WiFi icon shows up.

And of course I NEVER used up all my quote, i normally use 150-200Mb of data per month and switched to WiFi whenever is possible. But their Customer Service mentions something like this: "If it shows up on our system this is something that you gotta pay regardless", right so if it shows up 10Gb of rogue data in your system, then we would'be charged thousands of $$$? For something we NEVER used in the first place? Thanks Vodafone, you need to get out of your 'socialist' mindset.

And this is another frustration after a few months of network connectivity issues (of course).

Vodafone should get out of this country! I mean it.