26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20143 Someone from NSW thinks the report is Service at 30 Nov 2011 08:07:14 PM
I'm considering moving to Optus after 12 years of unrewarded loyalty to Vodafail.

I checked their deals, clearly outlined, on their website. In particular I wanted to know the per minute charge for calls to Cambodia on the plan I wanted. In its country by country breakdown, the site told me it would be $1.35 per minute.

For comparison, I checked the Vodafail site. No such information. So I called. And eventually got through to an apparently offshore operator. The line was poor. I asked how much the per minute rate would be to call Cambodia on my current plan. She put me on hold for a while then returned with these words.
'I'm afraid I can't tell you. Please call back later.'
I laughed. This is a perfect illustration of why I'm changing carriers.