26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14446 Someone from NSW thinks the report is CUSTOMER SERVICE MEANS NOTHING TO ME at 24 Jan 2011 01:53:00 PM
I have had nothing but problems with vodaphone. I signed up 2 weeks ago. it took them 5 days to connect my service and when they finally did the service was shocking and the phone had many issues such as freezing, slow internet, service issues and battery doesnt last me 3 hours. I complained and complained until I finally said give me a Different phone or cancel my contract. the gentleman on the other end (supervisor) advised me that it could'nt be done. Even though I am paying $65 a month on a top of the range handset. I advised him customers come first, in which he replied THAT MEANS NOTHING TO ME.. he then advised he would call me back on monday. still waiting for my call back which was a week ago. I dont know what to do as I am paying for a phone and service I am not using. I reported it to the obudsman and stil waiting on a reply. VODAFONE IS THE WORST COMPANY I HAVE BEEN WITH.. and i worked for them for 2 years until august. there phone service is shocking and the customer service is even worse. any ideas? email back at (PERSONAL DETAILS REMOVED)