26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15122 Someone from NSW thinks the report is Kills me everyday! at 2 Feb 2011 04:44:10 PM
Vodafones customer service over the phone makes me sick. I cant count the amount of times ive been hung up on. Ive called them countless times about reception and billing problems and after hearing my problem the put me on hold for about half n hour to an hour and then hang up on me. And you know what happens when i call back to complain about being hung up on... You got it, HUNG UP ON AGAIN! And can i just say "Lara" is the most annoying thing ever!!! Shes the last thing an angry customer wants 2 hear. Telling me to go to a quite area.. Hell No!!! AND... I feel like everytime i try and send the free msg to get my account balance its unavailable.