26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

ACT (5)Everywhere (139)NSW (61)NT (1)QLD (19)SA (4)Somewhere else (5)TAS (1)VIC (31)WA (12)
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17471 Someone from NSW thinks the report is Vodafone at 27 Apr 2011 07:32:58 PM
My Dad has been with Vodafone for at least 6 years and has been using the $79 flexi-cap and hasn't ever wanted to change networks. Before vodafone he was with Optus and it was absolutely crap! he got crap customer service and crap bills that charge you for doing simple tasks! So you make the decision, Do you want to change to a network that send you huge pointless bills, that have crap customer service and when you have a problem, say its your problem and not theirs? If No, well give Vodafone a chance and let them fix the problems because as you should know, EVERYBODY MAKES MISTAKES.
29 Apr 2011 11:45:06 PM: Well its pretty bad here in the West (I'm from WA)
Its like, NSW is central, and therefore all of their efforts gets poured into there. Forget the rest of us.
Glad to hear someone is having a good time on Vodafone though!