26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20411 Someone from NSW thinks the report is high bills! at 23 Dec 2011 05:33:54 PM
I signed on for a contract 2 years ago with vodafail for an Iphone 3G on a $79 cap. The last couple of months I have been getting really expensive bills like up to $150 over my cap. Deciding to cancel my contract, VP told me that they don't sell 3G contracts anymore and the $79 internet plan doesn't exist so that's why i've been getting expensive bills and if i upgrade my bills would go down. I don't understand how they can sign someone up for a 2 year cap and then it outdate. I complained and they offered me 50% off my recent bill, but I have honestly spent hundreds of dollars on bills and feel like my contract should be paid out. Do I have a leg to stand on if i take this further?