26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13546 Someone from VIC thinks the report is frustration at 21 Jan 2011 08:59:23 AM
i have been a customer with vodaphone for now 2 years... stupidly i got convinced to join up with them for another contract - BIGGEST MISTAKE EVER! when i first joined up it was fine...then slowly things fell apart - i couldnt get through to the customer help centre - i would call and call and it would say techical difficulty and hang up! this would go on for days! sometimes i woul dbe on hold for 1/2 then get answered to then it would hang up! i wanted to pull my hair out! then once i was told the wrong info over the phone - i had a phone that was in my name that an ex boyfriend was using - i wanted to check that he was making payments etc - checked and confirmed and checked and confirmed with the guy on the phone - he said EVERYTHING WAS FINE- it turned out the info was completely wrong and i got a call from a debt collectors saying that payments hadnt been made for months!!! i was furious!
i dont know how i got convinced to sign up again and im so regretful - people have tried to call me - and they cant get thru - it goes straight to my voicemail and i live in the city of melbourne and i've always got one bar. what can be done here?