26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

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13670 Someone from VIC thinks the report is gret report at 21 Jan 2011 09:57:33 AM
Thank you for all your time and effort in creating this website and this report. I am having so much trouble with my reception and have failed to get any satisfactory resolution. I work in the heart of Melbourne and I get "no service" on my phone for 90% of my workday. I am pursuing this with their customer service (so far have logged over 4 hours of just "hold" time in the past 2 days) but am continually being passed from person to person. Luckily I am persistent and am willing to keep fighting to get away from them and out of my contract. But I often think (having so much time while I am on hold waiting for them) about the people who don't have the resources or the capacity to follow up so rigourously. I am so frustrated and angry with Vodafone and am willing to spend countless hours of my time chasing them to get my contract cancelled, but what about those who can't do that. Who get stuck on a 2 year plan with average to no service? So thank you for your report, I hope it helps all those people out there who are unhappy with their service and who are unable to do anything about it.