26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13850 Someone from SA thinks the report is Customer "Care" at 21 Jan 2011 12:26:29 PM
I've just read your report to the ACCC and ACMA - well done on keeping it focused on facts and figures without letting the emotion overtake the points being made.

I had my first experience with the phone service yesterday, after signing up for internet action in December. Wait time wasn't too bad, but when I got through, I found the staff member disinterested in my call. I repeated my details 3 times, to be told that they couldn't find my account. I repeated my problem 3 times before tiring of the charade and asking for a superviser.

The superviser, when I got through, had the full details of my account and situation, but gave me misleading information (I'm on a plan which is half price for the first 6 months, but it's not been credited - STRIKE 1. I was told that the half price starts at month two - STRIKE 2. I was told that they couldn't help me on the phone, I'd need to go into a store - STRIKE 3....and to 'have a good day').

The staff at the store was clearly frustrated with the customer care area, but also decided to take out their frustration on me. The situation, I'm told, will be resolved before my next bill....anyone want to give me odds on that happening?

Thank you for the site - not just to vent, but to see that I'm not the only person to have this experience. I've never heard of a good experience with an Indian call centre, but I don't think it acceptable to give me wrong information just to get me off the phone.