26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14075 Someone from VIC thinks the report is Internet/MobilePhone at 21 Jan 2011 09:22:45 PM
I have been with vodafone since june 2010, and in that time i have found the service to be of the lowest quality. My internet drops out all the time and then i have to disconnect the re-connect again, some days it takes ages to load pages.. As for my mobile, the service drops in and out all the time sometimes i cant get thru to my partner and my friends dont get get text messsages for hours...Im sick of ringing customer service i have rang over 15 times and everytime it takes 35+ mins to speak to someone, they are rude and you can barley understand them...Im sick of being treated like i dont matter im on a contract for both i pay good money for poor sevice i want something done about this now....Upset Vodafone Customer Diana