Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Comment on the Vodafail Report
| ACT (5) | Everywhere (139) | NSW (61) | NT (1) | QLD (19) | SA (4) | Somewhere else (5) | TAS (1) | VIC (31) | WA (12) |
14494 Someone from VIC thinks the report is Terrible Reception (& Service) at 24 Jan 2011 06:24:06 PM
Spent 43 minutes this morning because;
1- Off Air for 1hour (SOS ONLY).
2- Missed call without the phone having rung.
3- 7x msgs come through at once due to no network.
4- Poor reception.
All in 2 days. Went trough 3 CSOs, the third one telling me they will put through an investigation (again) and it will take 4 days for results.
Got home to find wife on the phone with Vodafone, with her Lost Network issues. She got them to put an investigation through (was advise it would take 5 days). They kept insisting that she needed to get a new SIM from a VFH shop, even when she told them 3 times she had already done so three weeks ago, and it actually made the issue worse, hence the reason for the call. total time on phone = 1hr 34mins.
Writing a long letter to VFH Accounts, VFH Client Services, VFH CEO to cancel contract by mutual consent, see how that goes...
1- Off Air for 1hour (SOS ONLY).
2- Missed call without the phone having rung.
3- 7x msgs come through at once due to no network.
4- Poor reception.
All in 2 days. Went trough 3 CSOs, the third one telling me they will put through an investigation (again) and it will take 4 days for results.
Got home to find wife on the phone with Vodafone, with her Lost Network issues. She got them to put an investigation through (was advise it would take 5 days). They kept insisting that she needed to get a new SIM from a VFH shop, even when she told them 3 times she had already done so three weeks ago, and it actually made the issue worse, hence the reason for the call. total time on phone = 1hr 34mins.
Writing a long letter to VFH Accounts, VFH Client Services, VFH CEO to cancel contract by mutual consent, see how that goes...
24 Jan 2011 06:28:34 PM: Don't waste your time .. go straight to the TIO !
24 Jan 2011 06:44:27 PM: Check out the 'How To Complain' link at the top of the page