26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15158 Someone from VIC thinks the report is Cancellation fee & very bad coverage at 3 Feb 2011 09:28:09 AM
I have been with Vodafone for about 6 years now and in the last 6 or so months the service has deteriorated to the point that I get texts and voice mails about 4 days after people have sent them, I constantly have "no Service" and "searching" I am unable to phone anyone; i finish work at about 3am i have to turn my mobile off and on again a number of times just to get 1 bar to make a call that will fail about 6 times to let someone know what im on the way home. My monthly bill comes in at around $300 as i go over my $79 cap due to "call fail" which means a 10 minute call could turn into a 30-40 minute call depending on how many times my phone shows "no service". I got so sick of my iPhone 4 contract that i went and brought another mobile with another carrier and i spend an extra $30-$60 a month just so i have a mobile that works so the next best thing redirect my calls to my other number and add all my contacts in that phone if i want to break my contract i was told today i would have to pay about $2000 soo soo disappointed with vodafone