Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Comment on the Vodafail Report
| ACT (5) | Everywhere (139) | NSW (61) | NT (1) | QLD (19) | SA (4) | Somewhere else (5) | TAS (1) | VIC (31) | WA (12) |
15242 Someone from VIC thinks the report is Vodafone Indian Technical Support LIES! at 5 Feb 2011 06:27:35 AM
To cancel your contract you need to attempt technical support, call Lara and ask for Data Services.
Only the operator, some guy in India, goes through a serious of rather trivial questions 1- did you use the usb modem on another PC 2- did you try your sim with another usb modem 3- does your service stay connected?
His guy concludes that its a problem with my simcard, despite me having two separate mobile broadband services, separate sims, separate usb modem, both happen to have a problem with the sim card? what a joke.
I told him you are lying, and he starts to stumble over his words... Then I tell him Im a network engineer, and I told him the real issue is that the network is oversubscribed and there is simply not enough network capacity because of the many iphone and mobile broadband users out there. What they need to do is upgrade their network from using E1's to fibre gigabit ethernet, which they simply cannot do as Telstra owns the majority of the conduit in the ground by which the fibre is laid.
The Indian consultant goes away for a VERY LONG time, comes back, and continues to parrot the same thing about a problem with my sim card, more BS, and is adamant the service and network is fine. Also boasting that vodafone has 10,000,000 customers so therefore the network must be great.
They are obviously lying and denying the problem with the network, i will cancel this service, and will call back, give em hell guys!
Only the operator, some guy in India, goes through a serious of rather trivial questions 1- did you use the usb modem on another PC 2- did you try your sim with another usb modem 3- does your service stay connected?
His guy concludes that its a problem with my simcard, despite me having two separate mobile broadband services, separate sims, separate usb modem, both happen to have a problem with the sim card? what a joke.
I told him you are lying, and he starts to stumble over his words... Then I tell him Im a network engineer, and I told him the real issue is that the network is oversubscribed and there is simply not enough network capacity because of the many iphone and mobile broadband users out there. What they need to do is upgrade their network from using E1's to fibre gigabit ethernet, which they simply cannot do as Telstra owns the majority of the conduit in the ground by which the fibre is laid.
The Indian consultant goes away for a VERY LONG time, comes back, and continues to parrot the same thing about a problem with my sim card, more BS, and is adamant the service and network is fine. Also boasting that vodafone has 10,000,000 customers so therefore the network must be great.
They are obviously lying and denying the problem with the network, i will cancel this service, and will call back, give em hell guys!
15 Feb 2011 07:21:14 AM: I had a very similar response from idiot voda man!