26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16644 Someone from VIC thinks the report is lied to and still taking my money at 3 Apr 2011 10:10:21 PM
I had Vodafone mobile broadband. After 4 months, the download speed became unusable. I reported it and was told and engineer would look into it. I heard nothing for 1 week so called them again. They told me there was no problem, so I explained there was, as I downloading was so slow I couldn't really surt the net. I eventually got my contact cancelled and argued that I shouldn't have to pay the cancellation fee. They said they would send me a bag to return the device. After 5 weeks of waiting and calling them 10 times and being told each time it had been sent, it finally turned up, having been sent only a day earlier, so I had been lied to all along. Now I've noticed they still stealing payments from my account even though I cancelled the contract 5 weeks ago. They are liars and theives. This is the first and last time I will ever go with Vodafone, they are a disgrace.