I have discovered in the six months that I have had my new phone from Vodafone it is increasing losing network reception in my area. I recently approached my local Vodafone store to see if the poor reception on my mobile phone could be addressed and hopefully rectified. At the store I turned off my phone to have it examined and was told that my SIM card was quite old and maybe replacing it would fix the reception issues. I agreed to replace the SIM card but whilst I was in the Vodaphone store the employee tried but failed to bring up my contract details on Vodafone's computer database in order to document the change of SIM card details. I was asked to come back in 30 mins so that the computer could be rebooted and try documenting the SIM card changeover again. During that 30 minute wait I noticed that my phone's network reception was working perfectly and when I went back to the store I informed the same employee that the phone's reception was fine but that I held concerns the phone worked well in the shopping centre because there were many mobile towers surrounding it but when I got the phone home I feared the reception issues would resurface. As it happened the problems were still there when I got the phone home again. I am anticipating that if I return to the Vodafone store I'd be told the same thing again and round and round I go. Is there a way to get Vodafone to take effective action to resolve the network issue as I use my mobile phone for business. I understand that I am one of tens of thousands of Vodafone mobile phone service customers with a grievance with the Telco and that my comments might not be taken seriously or worst still lost in the crowd but I felt that my concerns about Vodafone's complacent attitude and failure to honour their part of the contract needed to be exposed.