26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

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20427 Someone from QLD thinks the report is Vodafone lies, provides poor service at 24 Dec 2011 02:17:09 PM
Well I guess I fell for the "$1 billion network upgrade" stuff on TV, and bought a phone from them under the proviso that according to their blog my location would be upgraded by the end of this week, this week has come and gone and my data speeds remained slower than dial-up, they gave 2 gigabytes per month (the only reason I needed the phone) but they may as well have promised 5 billion gigabytes because you simply can't use it.

They initially promised 3 months free which sounded great, but you can only cancel your service on the Vodafone Network Guarantee in the first 30 days - which means there was a high probability of me getting stuck with a contract that I couldn't use.

I ordered a Mobile Broadband device too, but after this I am now going to *refuse delivery* of it.

Don't buy the network upgrade stuff, at the very least wait until they say it's fully complete; even then I would just pay the extra and get Telstra - who actually work already.