26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20740 Someone from SA thinks the report is Ruthless Corporation at 31 Jan 2012 12:10:08 PM
I am on Vodafone's infinite plan. I pay $45 a month for infinite calls and Iphone. I was charged $638 last month because of 3G data usage. Vodafone never warned me about excessive data usage. I rung their customer service centre in Mumbai several times and I waited for hours, just adding to the plight of getting hand balled. Finally I got to speak to their (PERSONAL DETAILS REMOVED), who refused to reimburse $638. I was told that there is no other choice but to pay the money. They have disconnected my service too. I have taken this matter to TIO now. Thank God for TIO. Vodafone is a greedy multi national corporate giant who has no good intentions about its customers. Instead, it has a bullying policy where if you do not pay what they ask you to, they just disconnect your phone. I am very lucky to live in a country like Australia where we have an independent ombudsman and ACCAN. I advice people not to sign up with Vodafone. They are very greedy and dodgy.