26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Gain

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19937 Someone from NT thinks their gain is Excellent ! at 9 Nov 2011 04:59:48 PM
well i told em bout my problems of

droped calls
calls not arriving
txt not sending so as mms
slow connection to internet

im happy but i gotta send the phone but eh thats the price u pay to get of a terrible network

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16898 Someone from NT thinks their gain is Released from contract no charge! at 22 Apr 2011 07:29:59 AM
It took approx 3 months and 1/2 a dozen phone calls, but finally got released from my contract at no charge. It was a long drawn out process - phone resets, new sim cards and then finally they looked into my signal and came to the conclusion they weren't providing the service they promised( no service all day @ my workplace even though it's on the coverage map). If you try and have some patience and follow everything they ask you to do to the letter , they don't have much choice. Also take names of everyone you speak with of each stage of the process, this helps! They don't make it easy for a reason- they want people to give up - perservere !! I an now blissfully happy with Telstra with excellent service and will never go back!

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16528 Someone from NT thinks their gain is Average at 1 Apr 2011 08:21:38 AM
I've been a loyal coda one customer for 10 years... I recently moved approx 40 I'm from the main CBD in Darwin. I called to advise that I was not getting decent reception, and had to stand on the road outside my house to take a call... Coda one advised me that from their end the signal looked fine. I advised them that it wasn't and that my sister on Telstra had 3 bars of signal in e same spot where I had none. In the end after many 'are you sure it isn't your phone' questions, I got 3 months of free service ( at $59 a month) and I would not have to pay a cancellation fee at the end of the three months if the service doesn't improve... It's 12 days away from the end of my billing cycle, and my service still hasn't improved... At least I saved $177!
1 Apr 2011 08:23:10 AM: Oops, that was supposed to be vodafone not coda one... Stupid autocorrect...