if you have a pre-paid account an iphone4 with facebook
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Vodafone were very slow to connect my new phone when transferring from 3 to voda. I complained and asked for my contract to be cancelled.
After a series of emails with vodafone they would not cancel my contract but did offer me two months free. I escalated my complaint to the TIO and it took one day and two more phone calls for Voda to agree to cancel the contract.
I guess it shows that the little guy can win sometimes.
I fully recommend to anyone else with a dispute with voda to make their complaint directly in writing and give them the opportunity to reslove the problem first. The TIO should be the second step.
Thanks to this website and the TIO I got the outcome I wanted.
Vodafone is still terrible though.

What is the aim of this website? What are you trying to achieve? Are you trying to shut vodafone down?

Out of 3 Mobile - now with Optus. Staff said they don't get commissions and stayed 1/2 hour after closing to help me.

Gain: Optus!

I was released from my contract by the TIO back in March, and returned my phone etc as per the agreement.
It is now July and my win is that I think I have finally stopped them sending me bills- even though it took another TIO complaint and 3 consecutive nights on the phone trying to get someone to actually close it.
Phew! It took a while for me to find my way out of the maze at the Vodafone zoo - but glad I did!

I was reluctant to leave Vodafone after 10 years, as they've always been great in the past. So after about 8 months of suffering drop-outs, bad or no reception and delayed text message delivery, I decided to finally call Vodafone and cancel my contract (which is due to end in 3 months anyway).

I have to say, I agree with some of the other comments, that Vodafone really do seem to genuinely want to fix this for their customers. My call was answered very quickly and politely, and they were very understanding (I guess they have to be with the sheer amount of complaints they must get).

I almost feel bad for the company. Or at least for the lower level workers whose jobs might be at risk if this results in the company losing too much money and having to make cut-backs. They still take it seriously and were very helpful and curtious.

I ended up deciding the give them a 2nd chance, I figure with all the law-suits etc an end to this hideous service must be near, plus there's no guarantee that I would be better off if I moved to another carrier.

Vodafone allowed me to sign up for a 12 month contract instead of 24, which gave me a new iphone 4 with no upfront charges. They also credited my account with almost $300, and my next 3 months will be completely free too (my $69 plan fee anyway).

so to sum up, i believe in 2nd chances. I also believe that sales girl did a good job on me, :\

After failed first mediation with Vodafone after initial contacting on TIO, I got another called from Vodafone yesterday. Apparently, there is a VF-TIO Liaison dept and this guy could not be more helpful.
He cancelled my contract and proposed to refund four (4) months worth of billing into my account. Not only that, but also I get to keep the Hub the first VF represented said I must return for the agreement to stand.
It does make me wonder why my legal requests could not be honoured in the first place and it is frustrating the ACCC is not more proactive in enforcing the laws relating to products/services being sold not being of merchantable quality, services being sold under false pretences.

As a Personal Trainer, I need to have a mobile phone and a carrier that ensures that I get messages on time and phone calls that don't drop out. Vodafone has been dodgy with supplying both of these.
With this said, I have had excellent success with getting compensation from representatives when I have demanded it. I have explained why I want the compensation (usually citing loss of business or having my time wasted) and that if they fail to provide me with compensation, I will go elsewhere. They then try the whole "break contract will cost etc etc" to which I reply that under the trade practices act of Australia, they have failed to provide the products and services that were part of the contract I originally agreed to. So in effect, they have breached contract and I am free to do what I want. Given the reps lack of general understanding and knowledge of the Act, they cave and give me what I want.
On top of the phone issue, I had issues with mobile broadband with my iPad where they were taking more data from me than what I was using. I was able to prove that I was only using a certain amount yet they kept cutting me off saying I was using my quota. They ended up saying that if I connect to the net to check something on google (which may only use something like 100kb) I was charged for 1mb as it was rounded up. I stated they were falsely advertising the 250mb plan and that I wanted compensation. I got 6 months free but ended up canceling it anyway because of the horrid service.

Ultimately, if you know your rights as a consumer, you can play the trade practices act hand and come away successful.
I've helped 3 friends get out of contracts without TIO assistance so if anyone needs a hand, I'm happy to give it! I'm on twitter @jonokulicz if you want to contact me!
Power to you all! :)

I put my case to vodafone that my plan with them was next to useless without adequate coverage at my place of residence. I had 12 months of usage statistics to help justify my claim i.e. I very rarely made calls after 5 pm and before 9 am as that is when I was home and unable to make mobile calls. A visit to the vodafail site made me realise I had been accepting an unacceptable service for way too long. The coverage map for my area says my service is good but it clearly wasn't. There was some resistance from the company to let me go (not unexpected and not unreasonable), and several offers of free access while network upgrades occured were made as was switching to "3". None of these offers were of enough benefit to me as I need a reliable service at home which could not be guaranteed, and in any case I had since gotten a landline put on to compensate. Short and tall of it was I was released from my contract 6 months early without penalty. There was a mix up with the last bill (i.e. I got one) but I anticipated that and had good records of my preceeding conversation with vodafone. I was along term customer and I had otherwise enjoyed good customer service, the lack of coverage was my only complaint, albeit a big one.

After a TIO complaint Vodaphone Business support in Tassie was a real help.

They offered to let me out of my contract and were helpful.

I still have about 60% of my calls drop out and ongoing issues, but i am saving the $600 per month i though i would save on my fleet of mobiles.

Thats because they dont always work!! lol

After suffering bad service for months with both broadband and mobile coverage

I decided to stand my ground and just kept calling back when I did not hear back from Vodafone. Once the 5 to 8 working days had lapsed when they were suppossed to call me back, I complained to Vodafone and then lodged a complaint with the TIO. I was released from my contract went to Telstra and whilst I am paying more, I have no issues in getting calls and texts straight away, the web upload is much faster as well.

From my experience and what I can see here is Vodafone's escalation process is

1 - Deny coverage issues.
2 - Offer 1 month free access.
3 - Offer 3 months free access.
4 - Release from contract but return phone.
5 - Release from contract and keep phone.

I would have spent a good 8 to 12 hours on the phone overall to get my issues resolved so my advice is to be patient and not accept anything less than Vodafone releasing you from your contract.

Plenty of muck around. I emailed a list of issues, then called and went through the same list. Explained to tech support what troubleshooting steps I had taken (eg. latest phone updates, factory reset, sim in another make of phone - no improvements). The proposed/completed upgrades list had no work scheduled for Townsville so I lodged a complaint with the TIO and 4 days later Choadafone sms'd me releasing me from the 2 contracts on my account.

Thank you TIO, good riddance Choadafone.

I was just persistent in telling them none of the alternatives they were offering me weren't good enough until the alternative was to be offered out of the contract cost free with 18 months remaining. If you honestly just get your phone sent away it takes a week just so you can prove that it is their inept network and not your phones fault you don't have reception then you can get out of it.

Emailed Vodafone (via this link http://vodafone.custhelp.com/app/ask) with specific locations where I lose service in Brisbane and my full account details. Got a reply within 24 hours advising that the locations are due to be upgraded by the end of April (checked their website, they are) and they've given me two months free to compensate. Will wait and see if anything improves, if not I'll be off to the TIO.

after being released from crapafone i ported to telstra. had all my fees waived which i was happy with. but now a month later vodafone have sent me a satchel to return the phone. the phone i um no longer have.. anyone know what happens if youve had all your fees waived and you dont send a phone back?

After 8 years using Vodafone to run my business in Brisbane I saw red when I could only receive data services for a few hours a day since mid January. After many hours on the phone an investigation was launched and I just got SMS'd to say I am now released from two new contracts.
I will now happily pay Telstra the premium to guarantee uptime.
I'd also like to thank the Vodafone support staff who were all professional and were clearly as annoyed by the bureaucracy involved as I was. They are forced to follow procedure, unfortunately for the individual customer we don't know the procedure and the process is stressful and makes you think it is just your device or computer.

After spending over three weeks trying to make contact, then trying to explain my issue (very poor coverage) finally after getting no where with Vodafail I went to the TIO. I filled out my claim last Wednesday, the TIO contacted me to say that my claim had been sent to vodafone on Friday... then vodafone sent me a text today to say I had been released from my contract over 12 months early! I'm calling tomorrow to confirm, then signing straight up with Telstra, as the rest of my family are with them and have no issues.

I live in the country. iPhones don't work out here. Internet maxes out at around 7kbps if I'm lucky. Calls drop out.
Rang them, they did investigation, found handset was useless, replaced it.
I now have a new handset, reliable service, internet that works, and I didn't have to leave.
Win for me :D

Data usage was excessive, along with call drop outs, texts received hours later. Excessive billed amounts 7 times what it usually is, for last month.
Contacted the TIO which will take 3 weeks due to back log.
Vodafone have wiped last months bill $350 and we are negotiating this months bill to be wiped $100, I am out of the 24 mth contact with 13 months to go on the contract. Lastly I am negotiating to keep the phone. They wanted $170 for Samsung Jet touch phone. But I need it as evidence in court.

I initially put in a complaint about the coverage (or lack there of) and the constant dropouts on my iphone 4. They told me to call back after a couple of weeks and see if there was any change. No change of course and I called back. I got put through to the cancellations department. After 1hr of back and forth with an overseas call centre consultant I was finally provided with 2 options.

1. Pay $550 and keep my iphone 4 and contract cancelled. (18 months left in contract)
2. Pay $0 and send the phone back.

I chose option 2. I advised them that I would like to keep the handset if they could reduce the cost, they wouldn't budge so I stuck with 2.

Now I just need to find a cheap plan to get a new iphone 4 on, preferably with telstra but going to be expensive, will be looking at Optus.

Overall glad to be done with vodafone.

Rang and complained about there crap coverage on deaf ears to vodafone. Put in complaint to TIO online. Received email from TIO saying vodafone have 10 days to respond/resolve my issue. So waiting patiently to be released (fingers crossed) from contract.
Just wondering if anyone that has followed this process has been denied to be exited from their contract?
Any ideas generally how long the resolution process takes?
Thanks :)

After experiencing all of the usual issues with 3G including drop outs, delayed voice mail, unable to access 3G data and so on I complained via the online vodafone website indicating that I wanted to be released from my contract (6 months early) with the associated early termination fees. As expected no response whatsover within the specified 5 business days as promised on their website. Subsequently filed online complaint with TIO, within a day got a text from vodafone releasing me from my contract. Very happy to give them the flick :-)

1 year into my 2yr contract with iPhone 3gs. Service over the last 3 months was complete rubbish. Complained to Vodafone and they offered me 1 month free while the 'investigate' the matter.

I told them this was a 'no-go' and I wanted to disconnect without any fees. They put me through to cancellation department and insisted that I payout the rest of my contract - $750. I said this was unacceptable and I was going to complain to the TIO. They said "okay go ahead".

Lodged a complaint with the TIO on 17th Jan. By 2nd Feb Vodafone rang me and gave me the below:

- Released me from the contract without any fees
- Gave me the iPhone 3gs 16gb
- Unlocked the phone

So now I'm trialing Optus prepaid to see how the network is, if its good I'll stick. If not I'll be going to Telstra.

Just thought I'd share, cause it can be done. You just have to hold your ground and be persistent.

Good luck everyone!

Rang Vodafone to find out about cancelling on the 17th of last month. Was told they'd get back to me in 72hrs to advise the result of their "tests." As you can guess, I didn't hear from them. So I rang the next day - oh no, it takes 4-5 days to hear back and I would definitely know by the end of the next day. Naturally, I didn't hear anything from them all day Saturday OR Sunday, so I lodged an online complaint with TIO. Tried ringing Vodafone again last Thursday, got some bloke with an accent wanting me to yet again explain why I wanted to cancel. I politely told him that, with all due respect, I've already explained that on no less than 4 occassions and I am just after a resolution, so he transferred me through to some other department. As you can imagine, I was left on hold for a considerable amount of time, both before and after I spoke to the first person. When I eventually got off hold, I spoke to a nice guy in Tassie - can you believe it?! He said that his supervisor wasn't there, but he would contact me the following day, gave me his name AND the times in which he would call back. He didn't call back, but I did get that lovely text saying that I would be released from my contract from then on. They also said something about a letter detailing how to do all this, however I am still waiting for that... anyone here know what I need to do?! I'm getting sick of waiting AGAIN! But overall, WIN for me! Yay!

Rang Vodafone to find out about cancelling on the 17th of last month. Was told they'd get back to me in 72hrs to advise the result of their "tests." As you can guess, I didn't hear from them. So I rang the next day - oh no, it takes 4-5 days to hear back and I would definitely know by the end of the next day. Naturally, I didn't hear anything from them all day Saturday OR Sunday, so I lodged an online complaint with TIO. Tried ringing Vodafone again last Thursday, got some bloke with an accent wanting me to yet again explain why I wanted to cancel. I politely told him that, with all due respect, I've already explained that on no less than 4 occassions and I am just after a resolution, so he transferred me through to some other department. As you can imagine, I was left on hold for a considerable amount of time, both before and after I spoke to the first person. When I eventually got off hold, I spoke to a nice guy in Tassie - can you believe it?! He said that his supervisor wasn't there, but he would contact me the following day, gave me his name AND the times in which he would call back. He didn't call back, but I did get that lovely text saying that I would be released from my contract from then on. They also said something about a letter detailing how to do all this, however I am still waiting for that... anyone here know what I need to do?! I'm getting sick of waiting AGAIN! But overall, WIN for me! Yay!

Filled in online TIO form. I only contacted vodafone once, on hold for 90 minutes then they hung up on me. Explained that I thought I had made a reasonable attempt to fix my problems. Got a message from Vodafone about a week later saying i am free to port/cancel my contract free of charge. WOO HOOOO hello telstra!!

I have about 19months left on my Vodafone contract. After problems with coverage, internet and telephone calls dropping out I have decided it best to changer carriers as Vodafone is becoming too painful. I phoned Vodafone this morning and lucky for me I was only transferred three times and within 45 mins and the representative admitting there were coverage problems in my area I was offered to cancel my contract. I have been advised a parcel will be sent out for my handset to return to Vodafone, I can transfer my number from today onwards to another carrier and all cancellation fees will be credited.

My only concern is the representative did not give me a reference number or anything in regards to our conversation only her name and that she has made notes on my account. Lets hope it all works out ok and if so I am very glad they listened and have allowed me to opt out at no cost. I will be going to Telstra. As they say you pay for what you get and sometimes the more expensive option is definitely worth it.

I had moved to a new house in Forest Lake, Qld and had practically no service at home, although phone worked perfected everywhere else. Reported the problem to Vodafone who did some investigating. I was informed along the way and then informed that I was in a low service area. I rang Vodafone explaining the process I had followed and asked to be released from my contract. I was released there and then, no questions asked. Got to keep my phone, they unlocked it for free and got to keep my number. Goes to show, being polite can get you somewhere!

TIO who worked with a Vodafail rep named 'Rebecca' to have payments I made credited to my web payments page and be let out of the contract. At the time I was doing this, the news broke about their security measures regarding customer accounts. They also deliberately mislead me by taking 2G out of usage figures on the day before the cutoff date, then putting it back the next day, so I went over limit and didn't know why. It was only when I visited a store to enquire about this that I inadvertently found out what they had done. I mentioned this also in further correspondence with the TIO. Vodafail is a nightmare of an organisaton to deal with. Just give the TIO details and facts and get a resolution. They HAVE to resolve the problem.

I called vodafone again today, talked to the excellent customer service rep, i believe its from cancellations department. The best service rep i have ever talked to from vodafone. He did try to persuade me to not cancel contract by waiving the month bill but in the end, he said, we know that our reception are having problems and it is true there are problems with the network, however i believe that once vodafone improves, customers will come back. He let me off the contract for both 2 phones on $29 cap, which was my first month xD
Yay for me

I have been complaining to Vodafone about the lack of reception on both mobile phones and our Internet for about 5 months. The said they would do a some time of investigation and get back to us.

They never did so I rang the Telecommunication Ombudsman to complain. It took 20 minutes to lodge the complaint and Vodafone had 10 working days to get back to me or the complaint would be taken further and it would start costing Vodafone. Well 9 days later I recieved 2 text messages saying we could opt out of our contract. No phone call or anything. Couldn't have asked for a better result.

DON'T PUT UP WITH CRAPPY SERVICE. SPEND THE 20 MINUTES AND CALL THE OBUDSMAN!

asked to talk to higher up CSR got but through explained my problems they completely backed down and released me from contract

after many weeks of to and froing with vodaphone, and the tio, the contract was finaly canceled, and phone sent back, with no more bills for me. so all in all, im out of vodafone, which is a good result for me.

I WAS IN NO MESS AND WAKE YOU PEOPLE VODAFONES PROBLEMS ARE NOT THEIRS ALONE AS ALL THIS CRAPPED ONLY STARTED AFTER THEY MERGED WITH THE # NETWORK THAT NETWORK COMPANY IS TO BLAME AS WELL SO WAKE UP AND GO AFTER THEM AND THANK GOODNESS I AM ONE OF THE FEW CUSTOMERS WHO HAVE HAD NO TROUBLE WITH VODAFONE EVER

Call from the response team. Offered credits against all my acocunts until march. If they still have problems after this date they will organise releasing me from Conract.

Gotta agree with the comments below , Dont abuse the people on the phone , Its not thier fault this is happening.

ok so i work for vodafone and my mobile is with vodafone so i feel your frustration, but i just want to put out the point that IT IS NOT STAFF'S FAULT, this is our job my store prides on customer service and thats why our customer enjoy coming back to us, but we are getting customer personal abusing us calling us very horrible names. so please just remember we are human. we are facing the same issue you are with our phone, so be poliet its not hard

Posts No.12838 & 12837,
You both are geniuses, talk to the CEO, Vodaphone have 1000 CEO's so it wouldn't be difficult to have problems resolved. If they want to make that 1001 I'll be happy to offer my services.

Vodafone acknowledged that I have been incorrectly billed for many months and are crediting the account, putting me on a minimal plan as I have no cell phone reception at my home office. Wont hold my breath but said the area will have improved cell phone reception due to organised work by the end of March 2011.

I have previously given feedback on the response time of my mobile broadband, but having used my mobile broadband service to get information to escape from the Floods on our boat, I say well done to all the vocative staff for keeping the network up and running in the Brisbane CBD during our hour of need....thanks

Have not yet got out of my mess but........I was in Coles a couple of days ago, they (Coles) have a shelf with several modems on display, one was at half price (Vodafail).

Some fellow was eyeing it up and I could see he was going to purchase it............I mentioned to him about the crap Vodafail coverage and near non-existent customer service and he put it down and purchased a Telstra.

Ahhhhhhh...........I am a man fulfilled, one less sucker for Vodafail and one hell of a lot less $$ for this disgraceful company.

I, like most of the irrate customers felt very let down by Vodafone.
I called countless times to 1555, spent HOURS on hold and spoke to many a non-English speaking customer rep who time after time put me on hold and wouldn't help me.
I read these gains/pains and took action into my own hands. I took the advice of a lovely person who told me to email the CEO (PERSONAL DETAILS REMOVED) and what do you know, recieved a phone call the very next day from a awesome Aussie rep who told me that I was able to be released from my contract (with 6 months left) free of charge and able to keep my handset.

If Vodafone had reps like these working for them, they wouldn't be in the mess they are currently in. Not only was he helpful, but he listened to my frustration of the current offshore call centre staff and asked how I'd be affected in the QLD flood crisis. Fantastic customer service from him.

So, I encourage everyone if you have a problem contact the CEO. You'll get called and hopefully get out of my contract like I am.

Have now contacted Optus and am on my way to becoming an ex-Vodafone customer.

Thank you to this forum for helping me.

after 30 elapsed hours on hold, a complaint to the TIO and a complaint to vodafone, they have removed the commitment on my contract

after constant dropouts and no network coverage, diverted calls to messagebank, then the cost to retrieve them, on top of speaking to an indian call centre about 20 times. We decided to break the plan and go to telstra. filed a complaint with the ombudsman and received a call from an australian!!! she was very helpful and acknowledged we have left them and waived any early get out fees and cancelled our last bill of $180.00. total saving over $500.00 due to having 2 phones on plan with them. I recommend using the ombudsman and standing firm that it is their bad service costing you money.

The only way out of this shit is to switch to Optus.

i jumped through all of vodafone's hoops by calling 1555 about five times and resetting my phone settings, upgrading the software, getting a new sim and even having the phone replaced under warranty. i was rather sure the problem was theirs, and true to form none of their 'fixes' worked and 1555 was out of ideas.

so i emailed (PERSONAL DETAILS REMOVED) with a brief overview of my problems and what i wanted to achieve. i got a call from them first thing the next day and we reached a mutually agreeable outcome.

if you have followed their process in good faith and still gotten nowhere then i completely recommend emailing this guy, he is in charge and needs to take responsibility for his inaction. it is a lot faster than the TIO and i suspect the outcome is more favourable.

I contacte TIO Vodafone called me, ended my contract no charge and cancelled my last bill 'cause they made me pay for a new phone Thank God

My story was added onto vodafail's Facebook page.

Vodafone business customer service is FAR better than consumer (although they don't advertise this number often)

Business customers call 135 888 and they can cancel the account. Hell, I would try even if I wasn't a business customer.

Vodafone actually CALLED ME!!!!!! Sure, it was an offshore call centre person ... but my complaint was handled by a real person .... finally.
Of course - this single 9 minute phone call from Vodafail comes after probably 3 months ....inumerable minutes (hours?) on hold listening to Lara and a litany of emails that forever go unresolved .... but ... I got to speak to a REAL PERSON ...
The down side is that the real person had to call me on my work (Telstra) mobile ... because of the continued Vodafail dodgy coverage.
The campaign continues ...

I had tried three nights waiting over an hour on the phone. First two nights the phone kept dropping and my iphone was lucky not to be in 1000 pieces on the road after that. Third night got through and advised that had no signal at home even though the local Vodafone shop (2km's away advised that there should be no problem). Managed to get out at half price on what I had left on my plan. I dont think I should pay it though as they arent holding up their part of the contract. As I live in a regional town I am not concerned about the 3G part of the contract as I suppose that is a sacrifice of living in a regional area, but a basic phone service is expected. I dislike Telstra with a passion, now vodafone, which has now left me with Optus - so far so good.

I emailed the CEO of Vodafone Group in the email as follows, can't believe I got a reply literarly 5 minutes later.


From: Colao, Vittorio, VF-Group [mailto:(PERSONAL DETAILS REMOVED - Vodafail.com Team)]
Sent: Thursday, January 06, 2011 11:13 PM
To: Nicks Pic's Photography
Subject: RE: Important New From Vodafone Australia

Thanks,

We are wel aware of the issues and working on it. Aprreciate anyhow your suggestion

Regards

VC

________________________________________
From: Nicks Pic's Photography [mailto:(PERSONAL DETAILS REMOVED - Vodafail.com Team)]
Sent: 06 January 2011 13:08
To: Colao, Vittorio, VF-Group
Subject: Important New From Vodafone Australia
Hi Vittorio,

I would just like to share a website regarding Vodafone Australia with you that you may not have seen recently and I think it is very important you have a look at it.

www.vodafail.com

Kindest Regards,
Nick Peters

myself and my parnter have been with vodafone for ages and never had a problem they are merging with three atm thats why some people have been having problems but no body complained when the same thing happened to optus and virgin patients people does not hurt

my fone has always worked fine. Never had a problem with voda and am sick of hearing stupid remarks

I went to Castletown Vodafone to sort out a mess with the online vodafone who sent me a handset that did not work. The staff there spent over 2 hours trying to sort the mess out for me. We just about got it sorted when the person on the phone cut us off. The lovely staff at Vodafone shop have undertaken the tricky course of sorting this out for me. I really do appreciate them trying to sort this out. Fingers Crossed

I called vodafone and my phone was continually saying no servic so I called vodafone about this they said they would get back to me within 72 hrs did not happen I reported them and they asked what I wanted from vodafone and I said I wanted out of my contract I still had until 2012 to go and all I have to do now is said back my phone. Which is already a replacement from apple. The only thing is I can no longer be with vodafone (like I care) or three so I'm out thankyou vodafail

Advised wanted to disconnect due to my ongoing data and mms issues and asked how much the ETF was etc. Was advised the value and then we discussed in details the reasons why etc. I was then told that I was able to get $10 off each month for the next 6 months. Hopefully it is resolved by then

My Business is in the middle of Redcliffe Penicular surounded by houses. Max height two stories. The intersection is Prince Edward Parade and Queen street.
I have pleaded and asked for the past year why, while out in the street, not even in the house, the coverage is dropping out. If thay can't provide it why not release me from the two year contract if they cannot forfill their side of the contract? They answer is that it has been looked into and it has been fixed. It is still the same. Vodafone should release me or fix it.

there was really no mess to start will i have been with vodafone for three months now with the HTC DESIRE HD and have never had a single issue they always help me when i phone them up even with i cant hear them never had network issues or anything one time i had a problem with my bill they fixed it straight away and have never had a issue with them again sorry to hear all the bad stories but the same thing happened with optus and virgin when they merged together it all worked out great in the end Patients is real handy in these cases

I can't believe Adam has even bothered to create this section. How ridiculous!! There is no GAIN, there is time lost constantly trying to get onto Vodafail to talk to their "Customer Support"
Vodafone is the worse Telco in Australia.

Join the Class action, lets take them down!!

after not being able to view any data allowance usage for 3 weeks, and with absolutely no help from 1555, I decided to email them via the Vodafone.com.au website

I was ropable, I didn't know how many GB's I had used and was terrified of going over my allowance and didn't want to incur huge fees for excess usage. the email team said they would not be able to reimburse any excess data usage but gave me $50 credit for my trouble... just in case (for this bill and the next)

I don't think I will ever call 1555 again, I mean, they know what the words are that come out of your mouth... but they don't 'know' what you are trying to say.... make sense?

I'm sticking to emailing them, it may take time but a lot less headaches from 1555.

I'm not through with them yet either

data speeds still slow
calls dropped
failed txts
still unable to see data usage

They tried to take without proof $650.00 from my sons Commonwealth visa card. We showed the bank screen dumps of the vodafone internet interface, that we didn't even use the amount of data, in fact we were well under the 5 meg limit for mobile broadband. That was when we could get it to work properly of course. The bank reversed their debt. What an Almighty sword the bank has given us.

Vodafone was not happy and began a campaign of harassing the disabled and vision impaired with a credit recovery firm NRG. They continue to state their intention to ruin our credit rating and threaten legal action.

Robbers and thieves that's what vodafone are. Stealers from the poor and the disabled.

Vodafone is it illegal not to supply an itemized GST tsx invoice when it is requested of you by the Bank and ourselves.(Debt over $75.)

Who is in breach of contract, law breaker?

As you sow, so shall you reap.

Were with Virgin now, pages load so much quicker, and they guarantee not to steal from the poor and disabled.

Bring it on were ready leviathan!!!!!!!!

I left Telstra and went to Vodafone, best move I made!

Had been enduring the pathetic Vodafone network for months. After having my case investigated and network failure in my area confirmed, I negotiated the canceling of my contract. They tried to offer me 3 months free mobile service or to unlock my phone so I could use another service provider.

Yep. That's how bad their network is! They're desperate enough to offer you the competition as a solution. :O

I got the Vodafone call centre operator to admit that the problem wasn't going to be sorted out anytime soon. It's going to take MONTHS for network improvements to roll out. I need reliable phone and broadband service so I got them to agree to knocking off $20 off my final bill and termination of my contract.

Had to send my Android phone back, but I just got the latest Galaxy S on my new contract with my new Telco. So nice to have 4-5 bars reception and internet service again. *BLISS*

My thanks & congratulation to Adam Brimo for setting up this excellent webpage, it's brilliant! The stats page is excellent - Methinks the folks at VF will be in major damage control mode, I'd love to be a fly on the wall in the VF CEO's office.....
Thanks again, MB in Cairns

Got rid of dodgey Iphone, replaced it with a nokia!
Never had Issues with voda per Iphone, perhaps you people with issues should step back and look at your own setups before trying to make vodafone look like idiots!
Voda private customer for the past 8 years, 3 Mobile Buisness for the past 2 years, 3 drops out constantly, voda always gets me out of trouble.
BTW, I travel roughly 280km's per day on average around Brisbane
Thanks
Me