Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
16414 Someone from QLD thinks their gain is Great at 25 Mar 2011 12:55:43 PM
After suffering bad service for months with both broadband and mobile coverage
I decided to stand my ground and just kept calling back when I did not hear back from Vodafone. Once the 5 to 8 working days had lapsed when they were suppossed to call me back, I complained to Vodafone and then lodged a complaint with the TIO. I was released from my contract went to Telstra and whilst I am paying more, I have no issues in getting calls and texts straight away, the web upload is much faster as well.
From my experience and what I can see here is Vodafone's escalation process is
1 - Deny coverage issues.
2 - Offer 1 month free access.
3 - Offer 3 months free access.
4 - Release from contract but return phone.
5 - Release from contract and keep phone.
I would have spent a good 8 to 12 hours on the phone overall to get my issues resolved so my advice is to be patient and not accept anything less than Vodafone releasing you from your contract.
I decided to stand my ground and just kept calling back when I did not hear back from Vodafone. Once the 5 to 8 working days had lapsed when they were suppossed to call me back, I complained to Vodafone and then lodged a complaint with the TIO. I was released from my contract went to Telstra and whilst I am paying more, I have no issues in getting calls and texts straight away, the web upload is much faster as well.
From my experience and what I can see here is Vodafone's escalation process is
1 - Deny coverage issues.
2 - Offer 1 month free access.
3 - Offer 3 months free access.
4 - Release from contract but return phone.
5 - Release from contract and keep phone.
I would have spent a good 8 to 12 hours on the phone overall to get my issues resolved so my advice is to be patient and not accept anything less than Vodafone releasing you from your contract.
4 Apr 2011 06:55:27 PM: Man !! i should have read this before i accepted this afternoon - i only got to stage 4. I wonder if there is a stage 6 where they refund half of all your monthly bills because the service was available half the time (and if lucky, even that)....