When I have credit I cannot access many pa.rts of internet like youtube. Funny that when I am out of credit I can access YouTube and download all I want for free.wtf over20gb worthand no fee.thanks vodafone I know not to recharge unless I need fone calls but free internet I will skype

no mess
for the past 6 years ive been with vodafone and 3, when 3 was just new i went to them (just because they had good deals) and the 4 years i was with them, no complaints no worries, no nothing, been with vodafone now for a couple of months, again no worries, no stress, no problems, no issues..
no i lie, the only issue and problems im getting is with other people who are bagging me out, telling me im wrong and stating how the service doesnt work for them, so i must be wrong. how am i wrong, if i never had an issue??

would like to thank vodafail website and TIO for helping escape this evil fucking company. took a while but after complaining to the TIo they let me leave my contract for no exit fee :) i tried going with virgin but they are worse than vodafone so please for the sake of your dignity and metal health do not go with virgin. i am now with optus and things are running smoothly, slightly more expensive but they have given me a better deal, better service and better phone!!i hope people that are still trapped with vodafone contact the TIO and get rid of vodaone. oh and one more thing: FUCK YOU VODAFONE :)

After months of complaining to Vodafail then the TIO about being charged for excess data Vodafail in there wisdom decided to disconnect my phone while the account was still in dispute I then had to lodge another complaint with the TIO about the phone being disconnected as it did not allow the previous complaint to be resolved. Vodafail offered to reconnect the service in order to resolve the new complaint I said no I did not want to recconnect and wanted to end the contract Vodafail said in order to do that it would cost $600 in early exit fees I said no I did not want to pay the early exit fees and wanted to terminate the contract as I had lost complete faith in Vodafail she then asked her supervisor and her supervisor said due to this being our second complaint with the TIO they will terminate the contract without the early exit fees and also remove all excess data charges to out account. All we have to do no is pay for the past 2 months (instead of 3) phone bills now totaling $110 instead of the $600 plus they tried chargng us and have to pay $170 to keep the phone. We have now have joined Amaysim on the $39.90 Unlimted plan

After months of paying for what can barely be called a service, and after numerous complaints to Vodafail, I had enough of the people over in Mumbait to last me a life time. I complained numerous times and was told that they would invesigate the matter, only to be told..
Vodafil: "There are no technical issues in your area".
Me: "I did explain when I called, that this is a mobile phone, so that means it is not at that address constantly. Did you investigate all the areas I reported?"
Vodafail: "Sorry, what areas where they?"
Me: (holding tongue and feeling quite annoyed): "I did tell you becuase I keep notes & I am looking at them righ now. Areas such as Subiaco, Claremont, Fremantle, Perth, Hamersly, Warwick, Girrawheen"..
Vodafail: "Are they rural areas?"
Me: "No, they are major suburbs in Western Australia".
Vodafil;" Doesn't matter, we have found no issues".
Me: "I require to be released from my contract, this phone & the other phone are business phones. We jave lost money because of your faulty network".
Vodafil: "You can get out of your contract, but it will costs you $100.00 per month left on the contract, per phone for us to release it".
Me:"This is totally unacceptable, I am going to complain to the TIO".
Vodafail: "you can do that, it won't make a difference".
Me:"Really, well we'll see".. and hung up..
Anyway, after calling the TIO and complaining quite loudly although politley, I was told that Vodafail (opps, they still call them Vodafone)had failed to provide me a service and one of the Vodafail complaints resolution team would contact me shortly. I was a bit apprehensive about that, but none the less accpeted that.
Not to long after that, I was contacted by a memeber of the Vodafail crew over east. I was pretty grateful that I was no longer speaking to Mumbai! He went on to explain, that he could see a LARGE amount od faukts, relating to call connection, messages, data and internet (pretty much everything) and was releasing me of my contract to buy with no nasty surprises on my credit rating. Woohoo!! Good bye Vodafail and Hello Telstra..

Called Vodafail sometime back to complain about call drop outs etc and was told it would cost me $1,200 to exit from my 2 year plan. Lodged a TIO complaint online (very easy) and about 7 days later was contacted by a Vodafail Customer rep. She had called me on my mobile but as the call was dropping out she called on my landline. She then had the audacity to say - we don't have any evidence of your call issues - I asked her why she was speaking to me on my landline and she said...Oh yeah...! Anyway, she told me an engineer would have to assess my line etc etc - I told her that this wasStep 1 of the Vodafail strategy and that instead we would be proceeding to Step 4 - that is, exit the contract (due to unilateral failure on Vodafail's part) and no exit fees. She said, Oh OK. Next I went into Telstra and signed up on the $49 plan - but my SIM wouldn't work. Telstra efficiently troubleshot the issue to my handset being locked to Vodafail, despite me paying to retain the handset. A call to Vodafail's call centre came up with a beauty. Yes, my mobile was locked to Vodafail and No I couldn't unlock it via their website because Apple (yep that's right) hadn't uploaded the IMIE number of phone and this would take 4 working days!! Next morning I called Apple who not surprisingly dismissed the Vodafail excuse as utter nonsense - in fact, the helpful guy I spoke to looked up my mobile's number and said Yeah I can see you are locked to Vodafail. Another call to Vodafail wherein I told then about their bogus excuse and surprise, surprise, my mobile could now magically be unlocked. Since switching to Telstra - 100% coverage, no call dropouts and texts actually send and are received within seconds - so long Vodafail - you truly are a useless company. I feel sorry for the very friendly staff at Vodafail. Key tip - remain friendly throughout your dealing with Vodafail but firm. Good luck!

Just rang Vodafail on 1300 650 410 from a landline, since my phone doesn't keep reception long enough to ring 1555 from the handset. Got put through to India. I asked the first guy how long I had left on my contract, because I wanted to switch telcos. He asked me what my concern was. I told him the reception was the issue. He told me I had 9 months left on my 24 month contract, and it was going to cost $69 * 9 = $621 to get out of my contract. He then told me that if a technical network issue was to blame then the exit fees could be reduced or waived. He then put me through to the technical team to lodge a technical fault. The lady (Shubhangi was her name I think) got me to turn off 3G, then reset the network settings, then reset all settings. She then got me to pop out the Micro-SIM and make sure the gold contacts were clean. None of these got me any better reception. She then check her reception coverage map for my area, and told me that I was in an area well covered by 3G, and should not be having network issues. I begged to differ. She lodged a network check job, and offered me 50% off for 3 months while VF checked things out. I mentioned that I had been with VF for over 16 years and my phone was unuseable. She upped her offer to 100% off for 3 months, which I accepted.

So now I have a free phone for 3 months, and I understand if I still have issues at the end of this 3 months I should be able to get the remaining 6 months of exit fees waived.

You have 3 months Vodafail. I need to see a dramatic improvement or I'm off to the Big T.

Big-ups to Adam Brimo for setting up this site. Please accept my thanks and admiration.

I've been a Vodafone customer for 8 years now and I have never had a problem. I have my mobile and Internet with them, while I experience some minor reception problems in Ellenbrook - so does Telstra & Optus.
Each to his own I guess.

Went into the Vodafone store in Perth to get out of my contract, after finally spitting the dummy with poor coverage after I was in South Perth one night, in sight of the CBD with no coverage for 30 minutes. Talked to three different people over customer service: first one flat out REFUSED to cancel my contract, second and third both offered me three free months.

Lodged a complaint with the TIO and got a text five days later releasing me from my contract. 12 months early, kept the iPhone 3GS. 15 minutes later I walk out of the Telstra shop with a cheaper plan, an iPhone 4 and better coverage.

Citizens of Australia, vote with your feet! Don't put up with Vodafail any longer, you CAN get out of it.

Interestingly, the chick that served me at Telstra reckoned she'd been selling around 7 new plans to disgruntled ex-Vodafail customers per day for the past six months. Your loss...

After 2-3 months of thinking the data service on my iPhone 4 was becoming unusable I by chance ended up in a jb hifi store. We did a speed test comparison, telstra vs vodafone, both on the iPhone 4. The page on telstra loaded instantly, the page on vodafone failed to at all. And to be honest the data service on my iPhone via vodafone only worked 30% of the time and at a useless speed. Reminded me of the 90's dial up speed, only worse. Literally 2 min for a page to open, if it opened at all.

I called vodafone and asked them to sort it out. They asked me to reset this and that and toggle network setting etc, nothing worked. The had technical support team work on it and promised to call me back after 5 days. Of course no call came and of course the problem wasn't sorted. I lodged a complaint with the tio, stating my terms. I wanted to be released from the contract, pay no fees, and keep the handset. After 1 week I got a text from vodafone saying that it had been approved. Thanks a lot for this website, I didn't even know the tio existed before this.

After multiple complaints about having no service in the Perth metro area including the CBD, and arguements from Vodafone that because I moved 10 minutes closer to the CBD I had forfit any expectation of service (WTF!), I eventually took my complaint to the TIO. A day later Vodafone messaged me releasing me from my contract without charge, followed by an email specifying that no costs would be charged as a result of the early termination. Then I recieved a bill for $600 based on the early termination and handset costs. After two phone calls and forwarding the email to Vodafone they agreed to cancel the charges. Can't wait for the next bill to arrive which I'm sure will still include the termination fees, plus a late payment fee knowing Vodafone. Pathetic service, both in coverage and customer service.

I originally cancelled my Vodafone contract and ported to Optus as i was having issues, went to optus used their service for a week, telstra started screwing me around so i went back to Vodafone, and low and behold, im getting great service!

Good reception and fast speeds (data performance is still patchy but getting there)!

I started taking screenshots on my iPhone 3GS on the 20th December 2010 whenever I lost network coverage. By the time I logged a complaint with VF (via email on the 18th January) I had >60 images from all over metropolitan Perth.

I didn't get a response within the 5 days so rang them on the 27th January to follow up. Was told I would get a phone call back within 24-48 hours. I didn't.

I submitted a complaint to the TIO on the 31st January detailing above and stating that I wanted to be released from my contract (about 4-5 months to go), keep the handset and have it unlocked at no cost.

I got 3 text messages today from VF saying I was released, letter to follow and that I could unlock the phone on the website. I went straight to the website and the unlock instructions came up as soon as I put in my IMEI (ie: no fee to unlock).

Yes it took some time and energy but it was definitely worth it. I'm at my home and my phone - which previously would consistently lose network coverage - now has a pleasant looking 3 bar 3G signal from Telstra.

:DD

I got an Iphone 4 with Vodafone in August 2009. Obviously I wanted to use the web with this smart phone, but speed was continuously less than dialup. In Jan 2011 I decided to try and get out of the contract as a smart phone is useless without a good 3g connection. It took about a week, aprrox 4 hours on the phone to Vodafone. They kept saying I hadn't set up my phone correctly, I am a Telstra tech, I know a bit about networks and how to operate my phone. I told them I tried my sim in various other phones and the reception and data problems were the same. Still they insisted nothing was wrong.

This was after 3 hours of calls and about to give up, I then contacted the TIO online...thinking that nothing would happen. Next day some woman liaising with Vodafone and the TIO gave me the option to get 4 months free on my contract, or release me from my contract and pay $380 for my iphone 4.

I was over the moon! I chose to exit the contract as that is what I wanted from the beginning. So with what I had already paid on the phone and the $380, I ended up getting an Iphone 4 for around $420, am now on a now contract plan with optus. They also waived the last 2 months bill that I hadn't paid.

It was a painful experience, and I am reluctant to ever go back on a locked in contract again.

I had a Vodafone wireless broadband contract (12 months) which expired on Jan 15th. My issues were purely technical since Dec 8th 2010 (post WA network outage, unable to connect, poor performance etc) but was unable to speak to anyone in Vodafone until I contacted the TIO. Vodafone contacted me, admitted that my issues realistically would not be resolved quickly. They arranged to close my account and credit me for the final bill. I was very impressed with the conduct of one particular lady who was extremely helpful, explained the reason why some of my issues were occurring and was generally very understanding. Based on this experience I would definately use Vodafone again once they get the network fixed.

Like everyone else I had a nightmare of a time even contacting vodafone. For weeks my partner and I tried to phone them only to be transferred from department to department endlessly (an overseas call centre no less) by people who could only tell me "I don't know anything about that" before calls got cut off by vodafone. So I sent a series of angry emails. Multiple times I got either no response or "we're closing down the communication" or something like that.

At my wits end I contacted the TIO - telecommunications industry ombudsman. A week later I got a phone call from an Australian who was bending over backwards with his apologies and let me out of my contract with absolutely no exit fees whatsoever. All got sorted out in the space of that one five minute phone call.

Anyone else still having trouble I urge you not to bother with trying to contact vodafone and just go straight over their heads to the ombudsman. I couldn't be happier with the response I got after I did that. No more vodaphone to bother me! Yay!

After trying numerous times to get in contact with Vodafone, I decided to lodge a complaint with the TIO. Within a few days my request has been met. I AM FREE! Vodafone are going to terminate my contract and all fees and existing bills. THANK YOU TIO!!!!!!!! Now I can finally sign up with a phone company that provides the service Vodafone failed to do.

2months worth of complaining etc until i threatened to go to the TIO, then funny enough Vodafone called me back! Yes, you read that correct, they called ME back and said what could they do to improve it. I told them i've been fighting this for 2months so your 1month and 29days late sorry. I still had 12months to go and $760 to pay out. I told them i will not be paying a cent since they broke the agreement. Problem to start with was coverage, internet on smart phone and dropped calls. They agreed and cancelled all of it without a cent. I did some research (from this site as well) and it pays to complain but remember to still be nice!

After signing up with Vodafone contract, I received 2 massive bills as I had blown my cap. I called them about it and they said I should go in a slightly higher cap which I agreed was a good idea. They also gave me an $800 "credit" for doing so which wiped all the owing bills I had... When my sister got into a similar mess I told her to ring them and they did the same for her. BUT that's 1 good thing in all my time with vodafail and a LONG list of fails...

After months of constant phone calls, emails,hours on hold etc. I contacted the TIO, yesterday I saw someone had their contracts cancelled by emailing Nigel Dews, Voda's ceo so thought might as well give that a go. Emailed him yesterday afternoon, just had a phone call from a lovely guy called Edward at the resolutions team and I am now voda free!!

He didnt offer me credits or try convince me to stay, he just said he was happy to cancel my contract(with 20 months to go), he also told me vodafone owe me $400 since I was overcharged every month cos of an error on their end. Since I have the iPhone4 I was asked to return it but I offered to buy it off them, so they are not going to refund the $400 and I have to pay and extra $100 and its mine!! I was pretty happy with that considering they sell for $700 on ebay.

He has given me his direct line in case there are any problems but now I am free to go to another company so off to Optus I go!!

http://www.piperalderman.com.au/vf/

There is a class action suit against vodafone for breach of contracts - ie not delivering what they promised in their contracts - black spots, drop outs etc.

I have been offered two months free access by Vodafone by complaining via email following missed calls, failure to make calls, inability to get through to customer service, and delays in sending and receiving SMS.

However, this is accompanied by vague words about ongoing upgrades, and I really need a reliable mobile phone service as my wife is expecting a child soon.

I had problems getting hold of Vodafone support via the phone (either phone cut off or never received calls back) and emails always came back with generic answers. I lodged a complaint with the TIO and about a week later got a call from the resolution team.

The guy from the resolutions team was very helpful and understanding but hid did advise that he could not tell me when the network issues I had been experiencing would be resolved. They offered to release me from my contract, 8 months early. As my handset is a cheap Nokia I don't have to return it or pay for it.

After complaining to TIO I was called by the department that handled these types of complaints. It seriously took about 2minutes. Contract is terminated. No cancellation charges but I have to return the handset - which is not a problem since it also gave me grief. Funniest thing was the call cut out when I was talking to the consultant.

i was sold a blackberry storm going back 1yr- 2yrs ago when they where very first released.i brought it on a high contract with internet ect. from my capital city. i was told that my 3g reception would work and i could use all of the fetures. 2months into the plan i found out that where i lived was not on full 3g as they had originally told me. after phone call after phone call. i went around in circles 3months later one day i got so angry doen the phoone i was put onto a lady in tasmanina. in 2day i had been refunded all the plan i had payed out but i had to return the phone. sounded fair to me

I complained by email through the website, reply offered me 2 months free as a gesture of goodwill

I have previously detailed my issues with vodafone on this site in the last few days after have been to the TIO.

I recieved a call today from a member of the resolutions team,
who have let me out of my contract with no penalty, and regarding my iphone4,
theyre allowing me to pay the remaining 'monthly repayment fee', which is around $320 in total, which theyre allowing me to pay in monthly repayments.

This lady in Resolutions had good customer service, and i did thank her for that, but did advise i wish the rest of the vodafone areas had been as helpful.
The CSO replied "dont we all".... so yeah thats my story. Vodafone is now out of my life.... THANK GOD!!