26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15245 Someone from WA thinks their gain is Good, but painful at 5 Feb 2011 08:48:46 AM
I got an Iphone 4 with Vodafone in August 2009. Obviously I wanted to use the web with this smart phone, but speed was continuously less than dialup. In Jan 2011 I decided to try and get out of the contract as a smart phone is useless without a good 3g connection. It took about a week, aprrox 4 hours on the phone to Vodafone. They kept saying I hadn't set up my phone correctly, I am a Telstra tech, I know a bit about networks and how to operate my phone. I told them I tried my sim in various other phones and the reception and data problems were the same. Still they insisted nothing was wrong.

This was after 3 hours of calls and about to give up, I then contacted the TIO online...thinking that nothing would happen. Next day some woman liaising with Vodafone and the TIO gave me the option to get 4 months free on my contract, or release me from my contract and pay $380 for my iphone 4.

I was over the moon! I chose to exit the contract as that is what I wanted from the beginning. So with what I had already paid on the phone and the $380, I ended up getting an Iphone 4 for around $420, am now on a now contract plan with optus. They also waived the last 2 months bill that I hadn't paid.

It was a painful experience, and I am reluctant to ever go back on a locked in contract again.

5 Feb 2011 09:44:04 AM: The iPhone 4 wasn't released until July 2010.
5 Feb 2011 06:41:26 PM: optus is shit to!
6 Feb 2011 04:12:22 PM: too, not 'to'