26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14474 Someone from WA thinks their gain is Epic! Go the TIO! at 24 Jan 2011 04:37:23 PM
Like everyone else I had a nightmare of a time even contacting vodafone. For weeks my partner and I tried to phone them only to be transferred from department to department endlessly (an overseas call centre no less) by people who could only tell me "I don't know anything about that" before calls got cut off by vodafone. So I sent a series of angry emails. Multiple times I got either no response or "we're closing down the communication" or something like that.

At my wits end I contacted the TIO - telecommunications industry ombudsman. A week later I got a phone call from an Australian who was bending over backwards with his apologies and let me out of my contract with absolutely no exit fees whatsoever. All got sorted out in the space of that one five minute phone call.

Anyone else still having trouble I urge you not to bother with trying to contact vodafone and just go straight over their heads to the ombudsman. I couldn't be happier with the response I got after I did that. No more vodaphone to bother me! Yay!