26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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13761 Someone from WA thinks their gain is Cancelled Contract at 21 Jan 2011 10:55:50 AM
2months worth of complaining etc until i threatened to go to the TIO, then funny enough Vodafone called me back! Yes, you read that correct, they called ME back and said what could they do to improve it. I told them i've been fighting this for 2months so your 1month and 29days late sorry. I still had 12months to go and $760 to pay out. I told them i will not be paying a cent since they broke the agreement. Problem to start with was coverage, internet on smart phone and dropped calls. They agreed and cancelled all of it without a cent. I did some research (from this site as well) and it pays to complain but remember to still be nice!