26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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16289 Someone from WA thinks their gain is Not good enough at 14 Mar 2011 12:54:47 PM
After multiple complaints about having no service in the Perth metro area including the CBD, and arguements from Vodafone that because I moved 10 minutes closer to the CBD I had forfit any expectation of service (WTF!), I eventually took my complaint to the TIO. A day later Vodafone messaged me releasing me from my contract without charge, followed by an email specifying that no costs would be charged as a result of the early termination. Then I recieved a bill for $600 based on the early termination and handset costs. After two phone calls and forwarding the email to Vodafone they agreed to cancel the charges. Can't wait for the next bill to arrive which I'm sure will still include the termination fees, plus a late payment fee knowing Vodafone. Pathetic service, both in coverage and customer service.