26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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16416 Someone from WA thinks their gain is Awesome at 25 Mar 2011 10:31:39 PM
After 2-3 months of thinking the data service on my iPhone 4 was becoming unusable I by chance ended up in a jb hifi store. We did a speed test comparison, telstra vs vodafone, both on the iPhone 4. The page on telstra loaded instantly, the page on vodafone failed to at all. And to be honest the data service on my iPhone via vodafone only worked 30% of the time and at a useless speed. Reminded me of the 90's dial up speed, only worse. Literally 2 min for a page to open, if it opened at all.

I called vodafone and asked them to sort it out. They asked me to reset this and that and toggle network setting etc, nothing worked. The had technical support team work on it and promised to call me back after 5 days. Of course no call came and of course the problem wasn't sorted. I lodged a complaint with the tio, stating my terms. I wanted to be released from the contract, pay no fees, and keep the handset. After 1 week I got a text from vodafone saying that it had been approved. Thanks a lot for this website, I didn't even know the tio existed before this.