Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
17918 Someone from WA thinks their gain is Yeah, it's ok for now. at 12 May 2011 01:27:11 PM
Just rang Vodafail on 1300 650 410 from a landline, since my phone doesn't keep reception long enough to ring 1555 from the handset. Got put through to India. I asked the first guy how long I had left on my contract, because I wanted to switch telcos. He asked me what my concern was. I told him the reception was the issue. He told me I had 9 months left on my 24 month contract, and it was going to cost $69 * 9 = $621 to get out of my contract. He then told me that if a technical network issue was to blame then the exit fees could be reduced or waived. He then put me through to the technical team to lodge a technical fault. The lady (Shubhangi was her name I think) got me to turn off 3G, then reset the network settings, then reset all settings. She then got me to pop out the Micro-SIM and make sure the gold contacts were clean. None of these got me any better reception. She then check her reception coverage map for my area, and told me that I was in an area well covered by 3G, and should not be having network issues. I begged to differ. She lodged a network check job, and offered me 50% off for 3 months while VF checked things out. I mentioned that I had been with VF for over 16 years and my phone was unuseable. She upped her offer to 100% off for 3 months, which I accepted.
So now I have a free phone for 3 months, and I understand if I still have issues at the end of this 3 months I should be able to get the remaining 6 months of exit fees waived.
You have 3 months Vodafail. I need to see a dramatic improvement or I'm off to the Big T.
Big-ups to Adam Brimo for setting up this site. Please accept my thanks and admiration.
So now I have a free phone for 3 months, and I understand if I still have issues at the end of this 3 months I should be able to get the remaining 6 months of exit fees waived.
You have 3 months Vodafail. I need to see a dramatic improvement or I'm off to the Big T.
Big-ups to Adam Brimo for setting up this site. Please accept my thanks and admiration.
Adam
Vodafail.com Moderation Team
So the frustration is ongoing.
Thanks for saying hi Adam. What you have done here is crack a wall of secrecy, and now that the truth of the situation is laid bare, the way forward is obvious for consumers and telcos alike. Big-ups to you.
Adam
Vodafail.com Moderation Team