26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17918 Someone from WA thinks their gain is Yeah, it's ok for now. at 12 May 2011 01:27:11 PM
Just rang Vodafail on 1300 650 410 from a landline, since my phone doesn't keep reception long enough to ring 1555 from the handset. Got put through to India. I asked the first guy how long I had left on my contract, because I wanted to switch telcos. He asked me what my concern was. I told him the reception was the issue. He told me I had 9 months left on my 24 month contract, and it was going to cost $69 * 9 = $621 to get out of my contract. He then told me that if a technical network issue was to blame then the exit fees could be reduced or waived. He then put me through to the technical team to lodge a technical fault. The lady (Shubhangi was her name I think) got me to turn off 3G, then reset the network settings, then reset all settings. She then got me to pop out the Micro-SIM and make sure the gold contacts were clean. None of these got me any better reception. She then check her reception coverage map for my area, and told me that I was in an area well covered by 3G, and should not be having network issues. I begged to differ. She lodged a network check job, and offered me 50% off for 3 months while VF checked things out. I mentioned that I had been with VF for over 16 years and my phone was unuseable. She upped her offer to 100% off for 3 months, which I accepted.

So now I have a free phone for 3 months, and I understand if I still have issues at the end of this 3 months I should be able to get the remaining 6 months of exit fees waived.

You have 3 months Vodafail. I need to see a dramatic improvement or I'm off to the Big T.

Big-ups to Adam Brimo for setting up this site. Please accept my thanks and admiration.
12 May 2011 06:30:14 PM: No worries at all, I'm happy they are no longer denying the problems. I'm glad you were able to get a few months free and then you can decide if it's time to switch to another telco. Goodluck!


Vodafail.com Moderation Team
14 May 2011 01:19:03 PM: I'm the same guy from the above post. I've just discovered that by resetting all settings I've lost all the stock codes I put in the Stockwatch program on my iPhone 4, and all the cities I put in the weather program, and the sort order of my contacts is now Last,First, and no matter how many times I go into settings and change it to First, Last they still sort as Last, First.

So the frustration is ongoing.

Thanks for saying hi Adam. What you have done here is crack a wall of secrecy, and now that the truth of the situation is laid bare, the way forward is obvious for consumers and telcos alike. Big-ups to you.
16 May 2011 02:28:22 PM: Ahh Vodafone should really warn you about that sort of thing before performing their technical tests! Thanks for your support, although the focus of this website is vodafone I'm sure many other companies have learned from this and hopefully other consumers are inspired to stand up for their rights. All the best.


Vodafail.com Moderation Team