26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15448 Someone from WA thinks their gain is Exactly what I asked for at 10 Feb 2011 10:57:42 AM
I started taking screenshots on my iPhone 3GS on the 20th December 2010 whenever I lost network coverage. By the time I logged a complaint with VF (via email on the 18th January) I had >60 images from all over metropolitan Perth.

I didn't get a response within the 5 days so rang them on the 27th January to follow up. Was told I would get a phone call back within 24-48 hours. I didn't.

I submitted a complaint to the TIO on the 31st January detailing above and stating that I wanted to be released from my contract (about 4-5 months to go), keep the handset and have it unlocked at no cost.

I got 3 text messages today from VF saying I was released, letter to follow and that I could unlock the phone on the website. I went straight to the website and the unlock instructions came up as soon as I put in my IMEI (ie: no fee to unlock).

Yes it took some time and energy but it was definitely worth it. I'm at my home and my phone - which previously would consistently lose network coverage - now has a pleasant looking 3 bar 3G signal from Telstra.