26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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16502 Someone from WA thinks their gain is Excellent at 1 Apr 2011 02:58:51 AM
Went into the Vodafone store in Perth to get out of my contract, after finally spitting the dummy with poor coverage after I was in South Perth one night, in sight of the CBD with no coverage for 30 minutes. Talked to three different people over customer service: first one flat out REFUSED to cancel my contract, second and third both offered me three free months.

Lodged a complaint with the TIO and got a text five days later releasing me from my contract. 12 months early, kept the iPhone 3GS. 15 minutes later I walk out of the Telstra shop with a cheaper plan, an iPhone 4 and better coverage.

Citizens of Australia, vote with your feet! Don't put up with Vodafail any longer, you CAN get out of it.

Interestingly, the chick that served me at Telstra reckoned she'd been selling around 7 new plans to disgruntled ex-Vodafail customers per day for the past six months. Your loss...
1 Apr 2011 03:24:49 PM: WOW 5 days mine took 3 months lol and i sis the exact same thing went t telsta and got an iphone 4 lol