Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
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12490 Someone from WA thinks their gain is Great at 13 Jan 2011 02:45:13 PM
I had problems getting hold of Vodafone support via the phone (either phone cut off or never received calls back) and emails always came back with generic answers. I lodged a complaint with the TIO and about a week later got a call from the resolution team.
The guy from the resolutions team was very helpful and understanding but hid did advise that he could not tell me when the network issues I had been experiencing would be resolved. They offered to release me from my contract, 8 months early. As my handset is a cheap Nokia I don't have to return it or pay for it.
The guy from the resolutions team was very helpful and understanding but hid did advise that he could not tell me when the network issues I had been experiencing would be resolved. They offered to release me from my contract, 8 months early. As my handset is a cheap Nokia I don't have to return it or pay for it.