26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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12616 Someone from WA thinks their gain is very at 14 Jan 2011 12:47:05 PM
After months of constant phone calls, emails,hours on hold etc. I contacted the TIO, yesterday I saw someone had their contracts cancelled by emailing Nigel Dews, Voda's ceo so thought might as well give that a go. Emailed him yesterday afternoon, just had a phone call from a lovely guy called Edward at the resolutions team and I am now voda free!!

He didnt offer me credits or try convince me to stay, he just said he was happy to cancel my contract(with 20 months to go), he also told me vodafone owe me $400 since I was overcharged every month cos of an error on their end. Since I have the iPhone4 I was asked to return it but I offered to buy it off them, so they are not going to refund the $400 and I have to pay and extra $100 and its mine!! I was pretty happy with that considering they sell for $700 on ebay.

He has given me his direct line in case there are any problems but now I am free to go to another company so off to Optus I go!!
17 Jan 2011 07:29:11 PM: yo! stop right there . look for a better option than OPTUS. they are owned by singtel and the service is pretty awful. that's why i came to vodafone. good luck, but try telsrta, that is where i am going once i leave vodafone.
19 Jan 2011 07:32:19 PM: Optus + Iphones haven't always been a happy couple.. keep in mind.
24 Jan 2011 01:17:33 PM: I just had the TIO get me out of my Optus contract due to service issues and am now back with Telstra... I strongly suggest thinking twice about that decision!!